Service Catalog Flow not getting triggered

[ShivangiC]

I created a flow in flow designer for Service Catalog and then Ask for Approval action is attached but that flow is not getting triggered. Flow is rightly configured with Catalog item field. Don't know what's wrong ? I am working on demo instance, however flow was working fine on my PDI.

[Ankur Bawiskar]

@ShivangiC 

is your REQ approved?

If not then RITM flow won't trigger.

Ensure your flow is configured to run as System User

check this link

Flow not triggered by Service Catalog 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShivangiC]

RITM record is showing Pending for Approval but there is no data under Approvers tab

[Ehab Pilloor]

Hi @ShivangiC,

Check Flow context logs as mentioned previously, you will know the error. Flow logs will show what is the error in the Flow.

If it is group approval, it is likely that group members may not be present or Group doesnt have enough role to approve request.

If it is user approval, check if User is active and if User has enough role to approve. 

Regards,

Ehab Pilloor

[ShivangiC]

We are asking Approval from Opened By Manager 

[Ehab Pilloor]

@ShivangiC 

You can use dotwalk in Datapill pane for this requirement. Make sure that Sysid is returned in Ask for Approval action otherwise Approval wont get triggered.

What does Flow logs show?