Hi Folks, Can anybody help me with redirecting to same page using list banner button. I am using the similar code which is used in Form button action.setRedirectURL(current); action.setReturnURL(current); but no luck, can anybody suggest how it wor...
We are in the process of moving to ServiceNow and we are currently evaluating the data we have in our old Service Management tool. Currently each of our assignment groups have a calendar associated to them, which in turn relates to a holiday calenda...
We have a portal to display ticket form when user click on request/Incidents from Requests from the top header menu. I have clone the OOB ticket form widget and added "Request_state" to display status of Request in the widget shown BUT not sure how t...
How to create "Change Task" in a already created "Change Request" through Service Request "Workflow"?
I have a requirement to base read access to one table based on the read access of another. I have a table called CI Contact, which is a table that contains contacts for a given CI (in this scenario it is the cmdb_ci_linux_server). It has a reference...
I've been working with ServiceNow for over seven years, and I didn't know this was an out-of-the-box state. Don't judge. I'm still perplexed by it, though. It's not in my developer instance (fresh Kingston), and it didn't exist as of December 2013 pe...
Hi, I have a catalog client script of type onChange. This script makes check in if condition and then throws a field message if check evaluates to true. Issue I am facing is that this field message is occurring when page loads. Scenario: I have a dat...
Hello All, I want to copy incident short description text from current incident to "catalog item view" of a specific item like "Standard Laptop"? for example I have entered text in short description field in my current incident form as below and I ne...
Hi Guys, I have used the following powershell command to create AD user: New-ADUser -Name "XXX" -GivenName xxx -Surname xxx -SamAccountName XXXXXXX -UserPrincipalName xxxx@example.com -path "OU=XYZ, DC=example, DC=com" But when running this script i ...
I have downloaded 35000 record information to Excel and it accepted. I am able to see the data of 35000 records. (But in 2 tabs)Is this correct and is there an enhancement that happened?Note: As per SNOW Wiki and other trainings what we attended, SNO...
I may be doing something wrong, but Special Handling Notes are not displaying on Cases.I've configured Special Handling Notes and verified they are working (I tested them on Customer Account), but they are not working on Customer Service Case. I've...
I have a simple report that is using a script include to get a list of sys ids to return. It is only returning one record of the three that show up when I run the same condition in list view. The script include is running this query: ctask.addQuery("...
We've been having an internal discussion around the definition of "ticketing" vs. "case management". Ticketing would be something like 'Incident' and case management would be something like the 'HR Case Management' application. Is there anything ...
I'd like to be able to load a specific dependency view map for end users from a UI action or menu option, with custom filters and settings pre-defined. Also, we're looking at dynamically setting the initial focus target of the Dependency map to a spe...
Hello Guys,Good day! Since last two days, I am stuck with one of the requirement.I have to hide a couple of question choices of a multiple choice variable, based on certain condition.Kindly preview the screenshot.I have a multiple choice variable, "R...
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