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ACL for HR Case

We are currently implementing HR Service Management and have a requirement where an assignment group can restrict case access to their assignment group only.I have achieved this by adding a new field on the form 'Restrict Case Access' and a new read ...

HR_ACL.PNG
Jon23 by Mega Sage
  • 7443 Views
  • 22 replies
  • 1 helpfuls

Template for creating FAQ

Hello,We are starting to write up the FAQs that will be used by our HR Specialists to answer the question that an employee is calling with.   We're writing these up in Excel Spreadsheets right now.This is our first implementation and our project kick...

ericfisher by Kilo Explorer
  • 3951 Views
  • 3 replies
  • 0 helpfuls

CV management on ServiceNow?

We're exploring possibility to use ServiceNow for CV management:creating new CV'suploading existing CV's in bulkquerying CV's in the repository, based on a number of criteriaexporting CV's in different formats, based on templatesAnybody any experienc...

geertdaneels by Tera Contributor
  • 2598 Views
  • 4 replies
  • 0 helpfuls