Call a flow logic is not listing all the workflow even workflow is published and active

arpitha · ‎07-06-2020

Have gone through product documentation, its mentioned that the workflow should be active and published.

In my scenario workflow is active and it's published still not listed in the "call a workflow" logic.

Are there any other things to consider for this? Thanks

Apoorva Sharma · ‎07-06-2020

Hello Arpitha,

I have also faced the same issue and found that if the trigger of the Flow is 'Service Catalog' then no Workflow associated with sc_req_item table is shown in the 'call a workflow' logic. The RITM workflows are started by Business Rules as no conditions are present on these workflows. Can you please confirm if your scenario is same as described above.

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arpitha · ‎07-06-2020

Hi Apoorva,

Yes I think you are right , I'm using a trigger is 'service catalog'

Do we have any workaround for this?

Thanks

Apoorva Sharma · ‎07-06-2020

Hello Arpitha

As the workflows of sc_req_item table are not visible then, the workaround is to rebuild the workflow as Subflow and then use it in the flow.

Alternatively, you can also create a Workflow and call the flow/action from the workflow using Run Script and utilising flowAPI(https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_reference/ScriptableFlowAPI/concept/ScriptableFlowAPI.html)

Arka Banerjee1 · ‎02-03-2023

Hi Apoorva, I have a similar situation where I need to call a workflow for a sc_req_item table from a flow in flow designer which is running on service catalog. Can you kindly suggest how I can make the workflow visible\rebuild it as a subflow in order to be able to call it from the flow. I cant call the flow from the workflow as I need to run the workflow intermediately in the flow.