Can we remove "Popular Items" on the portal?

kirthi1
Tera Contributor

‎08-13-2019 01:12 PM

How can we not see the "Popular Items"on the portal?

When we open "Request Something" or "Get Help" through the portal homepage we can see the "Popular Items". Can we remove this Popular items completely. I have tried deactivating the "Popular Items" from the widget instance but can still see it.

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AndyB5000
Mega Guru

‎08-13-2019 02:10 PM

The popular items is just a widget on the portal page.  Browse to the Service Portal Configuration > Designer and select the page the widget appears on.  Remove the widget and it will no longer appear.

 

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Please mark this answer correct or helpful if it answered your questions.

 

 

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kirthi1
Tera Contributor
In response to AndyB5000

‎08-14-2019 11:50 AM

Hi abowden5000, 

I tried that way by deleteing the widget- Popular Items and its not showing the categories content when I open it.

Check the screenshot below.

find_real_file.png

 

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Mark Vancil2
Mega Guru
In response to kirthi1

‎03-26-2020 09:26 AM

I had the same thing happen. Did you figure out a fix for this?

kirthi1
Tera Contributor
In response to Mark Vancil2

‎03-26-2020 02:51 PM

Hi Mark,

I was not able to get a solution for this. I went ahead and implemented the popular items widget. We cannot remove it unfortunately. 

Try renaming it if you want it to say something else.