Solved: Re: change "State" field value of request item tab... - ServiceNow Community

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Hai Guys,

please help me in the scripting, im new to servicenow,

i have 2 tables, if i change "State" field value of request item table as per sc_task table.

please give any script

thanks

1,699 Views

1 ACCEPTED SOLUTION

You can use after Business Rule on sc_task table

Condition

state changes

Script

var ritmGr = new GlideRecord('sc_request_item');

ritmGr.get(current.getValue('request_item'));

ritmGr.state = current.getValue('state');

ritmGr.update();

View solution in original post

8 REPLIES 8

You can use after Business Rule on sc_task table

Condition

state changes

Script

var ritmGr = new GlideRecord('sc_request_item');

ritmGr.get(current.getValue('request_item'));

ritmGr.state = current.getValue('state');

ritmGr.update();

Not Working????

175 KB

Line no. 4 is wrong

it is 'request_item' not req_item and it should be under quotes ' '

one more point is now, If the CTASK is closed complete, the state of RITM and REQ(field-'request state') state also need to closed complete.

can you please help

thankyou