create a new Resolution code

[Jens Gerber]

Hello Community,

maybe, anyone can help me. I would be very grateful.

I am still very new in servicenow.

How can  I create new Resulotion Codes for Incidents or cases ?

Best regards,

Jens

[Ian Mildon]

Resolution Codes for Incidents will be on the Incident table

[Elijah Aromola]

For incident it would be the incident table.

[Jens Gerber]

Many Thanks. Yes incident I found. The confusing thing is, the table is displayed as Case [customerservice_case].
I do not understand the difference between Incident and Case yet.

[Ian Mildon]

They both extend the Task table, so share similarities; but HR adds additional separation to Cases

[Jens Gerber]

So many Thanks for your effort.

When I have a look here. I can see the table.

When I edit this entry... Field entry is clear.

When I add a new one, whether in the table Incident, [sn_customerservice] or [sys_choices]. I can not see the new entry in a case.
But I also get no error message.