Forum Posts
Best Practices when Adjusting Schedules/ Service Commitments
Hello community,we are looking to change the Hours of Service in the Future and for that I need some Understanding of the Best Way to do it. (how its intended by SN) Since I couldn't find much on docs, i hope to find some helf here. Situation: Busine...
Visiblity of the catalog items for all users
Hi All, I have a requirement where a particular catalog item needs to be visible to all users , We have also written this code in "available for" section .But still users with the snc_internal aren't able to see the catalog item in the portal. How to...
Resolved! Public Catalog Item attachment:
Hi, we made the catalog item and Record producer public on a CMS page and the attachment is not working. I found some community articles https://community.servicenow.com/community?id=community_question&sys_id=5e9d0f2ddb9cdbc01dcaf3231f961930 suggesti...
Showing holidays on the on-call calendar without affecting the team's schedule
Hello experts, I have a ask where the assignment group on their on-call calendar need to see the holidays, but those holidays should not affect their schedule. For e.g, they should see the label as U.S. Independence day on the on-call calendar on Jul...
How to limit number of results in a report (list format) using GUI? Suppose I need only the top 10 oldest incidents. How can I achieve this?
How to limit number of results in a report (list format) using GUI? Suppose I need only the top 10 oldest incidents. How can I achieve this?
On form two dates field , if date1 is not equal to date2 the string field should populate.
Hi All,On form two dates field , if data1 is not equal to date2 the string field should populate. Thanks in Advance.
Business Service, Technical Service, Application Service... Oh My.
Hello,It has been a few years since I have been involved in architecture/configuration discussion related to SNOW. Our organization is now looking to move to a new instances in attempts to get back to SNOW best practices. The conversations taking pla...
Resolved! Report showing RITMS with No Tasks
Need to find a way to show RITM records that have no tasks created against them. We had a BR fail for creating requests/RITMS without tasks being created even though the flow designs had tasks. We have since fixed that issue but we just want to ensu...
New Workflow Studio Actions Failure
So with the Washington DC Release, changes were made to the Flow Design module. It is now called Workflow Studio - which is fineIt offers a better homepage for access to not just existing flows - which is fine What is NOT fine and we are having multi...
How to document a ServiceNow architecture ?
Hello folks, I am assigned with a task to diagram a ServiceNow architecture and technical strategy in our org. Coming from a relatively technical background, I am exploring ServiceNow architecture which is a bit high level for me. Could anyone sugg...
Flow approvals based upon a range of field values (number) taken from a MRVS
Hi,Hoping someone can assist with this, please? I have a catalog item that uses an MRVS (muli row variable set) to allow the customer to enter both a Quantity and individual Unit Price - this is then worked out into a third field of Total Price for e...
Migrating Tickets from Zendesk to ServiceNow
Hi All, Has anyone migrated Zendesk tickets to ServiceNow?Could you please help me on the detailed steps and documentations if possible. We have gone through the product documentation below; we need more details and possible ways to achieve this. Set...
Public Holiday for specific ITIL users
Dear Community, We have two ITIL teams in two different countries and they have different public holidays. How can we add two different holidays to the SLA? Regards,Burhan
How to delete attachment in Incident from one Instance to another.
Hi Team How can we delete the attachment in Incident from instance to another using Rest? Regards, Priya
