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When the person who an approval task access to the case home view can´t see the text in the "Description" tab.
Forum Posts
When Approval is rejected then Request state should populate automatically into closed Incomplete.
Hii @christopherperry I have Designed a Flow Designer for a Catalog Item.When Request is submitted then flow designer is triggereing correctly but when Approval is rejected in ritm then Ritm state is coming into close incomplete. but Request state i...
Show Parent field on demand form and establish /Child relationship for Demand to Demand
Hello friends ,How to Create Demands with Parent-Child Relationships on Demand form.Parent/Child connection is only to establish a Parent/Child relationship for Demand to Demand. Thanks
Cannot use '\' in knowledge article because it doesn't show up in our chat bot
Hello, Apologies if this isn't the right forum. We use our SNOW Knowledgebase to house I.T guides and how-to's for both our internal support teams and our user base. For one of our how-to's, it is showing the user how to map a printer from the serve...
Remove duplicate records
Hello All, We have an instance where the records are created with 2 different sources. Due to this there are many duplicates records were created. I need to remove the duplicates to make sure that only one record is available, I have an CI as discove...
when i relate parent incident to a problem ticket, then automatically child incidents to be added
Hello , Today when i relate a incident into a problem ticket and lets say its parent incident ( to which 5other child incident are related)-> only 1 incident gets added. I want to understand the possibility that if i relate a parent incident automati...
Using Source script and change the date formatt in field mapping
Hi when i tried importing data into servicenow , there is a field with date and it is not matching with the field mapping one .The data format of the original source is 01/23/2022(MM/DD/YYYY) , but in the field mapping in servicenow there is no such ...
Ticket last updated with Additional Comments
Hi, I am hoping someone can help. We would like to run checks on and report on when tickets were last added Additional Comments. The "Last Updated" is not what I need as it shows the last time any field was updated. I am interested in knowing when th...
MFA Setup for AD Password Reset(Catalog)
AD Domain Password Reset using MFA? there is company-wide policy in our project requiring end-users to undergo MFA for any password reset. Currently, in ServiceNow, we have flow automation in catalog items allowing users to request AD password resets...
Unable to find short description populating from Variable
Hi Team, I have requirement to populate data from Interaction to catalog item variables and its working as expected using Catalog client script by calling Script include.But the issue is , When request created I can see populating the RITM short desc...
Resolved! "Write operation from scope 'rhino.global' has been refused due to the table's cross-scope access policy" error
I have created a Custom Application and a record producer for end users to access the app and record requests. When end user tries to update comment in already created request record from service portal then this error is coming and comment is not ge...
customer support cases
Hi -I am looking for a comprehensive guide -start to finish for support cases. I have found some individual KBs on creating a case but am looking for a guide on the entire process. I am training new service agents and it would be very helpful rather ...
Sla breached Notification
Hi, I have a requirement to add x members for SLA breached notifications. I have checked there is a flow which already consists parm1 as Assigned to person. So i try to add x members in parm2. But i couldn't. Can anyone help on this?
Sending scheduled reports to every store and District Manager
We have a small Client with about 100+ Stores. They've asked for a scheduled report to be sent out to every store and District Manager which would only show the cases relevant to that DM or Store. We've tried using a dynamic condition in the report...
Resolved! New Instance for a new customer
Hi Can anyone tell me the procedure for how we would on board a new customer to ServiceNow by creating a new instance?
