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Resolved! OOO business rules with current.update

First time posting here, sorry if the forum is not the correct one. My question is:if best practices when it comes to working with business rule state that we should avoid using current.update(), why are there so many OOO business rules using it? Sor...

Two Times work_note is getting update in RITM

Hi Floks, when I raise a service catalog request and suppose I change the state then its populating twice times in work note of RITM.From reference Below I have attached screen shot, requesting you please provide your solutions if anyone know how to ...

Generate incident case by email

I am new to using ServiceNow Service Portal.  I have used other ticketing systems in the past that have the ability to receive emails and generate incident cases.  These system also allowed for the passing of special parameter/values that could be us...

dpingenot by Giga Explorer
  • 669 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using a workflow switch with checkboxes

We have a requirement to route catalog tasks based on checkboxes options selected on a catalog form. I've added a Switch activity which picked up the checkbox variables as expected. However, the routing stops at the switch. I've tried various values ...

jcwarren by Kilo Guru
  • 1365 Views
  • 2 replies
  • 1 helpfuls