Hide the UI button in the list view
To hide the 'new' button in native view for remediation task list.->Use this to the condition: && (current.getTableName()!='your_table')
Forum Posts
Report on All child Incidents that have been removed from Parent
Hi I have been doing some analysing of Incidents and child and parent incidents. I want to determine which Incidents were previously part of a Parent but have not been removed, due to not being the same issue. I believe there is a way via Metrics to ...
ServiceNow Reports
Hello, I'm trying to run a report that includes Incidents, Problems and Changes. I'm able to pull all three record types into the report; however, there is more than once vendor using the tool. When I run the report I come up with thousands of record...
Status synchronization between REQ, RITM and SCTask
Hello all, Is there a document / article detailing the OOTB status synchronization between a request, requested item and SCtasks?For exemple, if an SCTask is closed incomplete, how would that affect the RITM and/or the REQ? What if an RITM was close...
Resolved! Update field on reference field table with business rule
Hi, I'm trying to update a field in another table using a reference field dot walking based on a condition on the original table. I have a custom true / false field on our cmdb_ci_computer table In the software installation table i'm looking for a ...
Resolved! Is it possible to report on which Request Forms are associated to which Approval Group?
Hi Does anyone know a way of extracting from Service Now, all the Approval Groups together with the Request Catalogue item it is associated with ?
Hide work_notes in employee central portal
I want to hide work_notes for any risk request raised for the employee central portal
Resolved! write ACL's based on planned start date and end date
I have a below requirement and how to achieve this through ACL?WHEN I open the Scrum Task and enter the Planned hours in the field THEN I see the below validation: if the current date-time is between Story.Sprint.Planned start date and Story...
Requirement - Automatically KB_article excel file should get updated
My Requirement is , Automatically KB_article excel file should get updated.Example - Model field in Excel which have drop down values and drop down values are in hidden sheet in excel. Now, Script should compare model table and excel data , if any dr...
How to remove the duplicate values via script
Hi Team,Am trying to print the parent incident number + count of child incidents to the respective parent incident. Below is my code, but if there is two child incidents in my list am getting the print two times, how to remove the duplicate entry.Cod...
Bulk Close/Cancel SecOps DLP Incidents
I have situation where an individual has triggered more than 70K+ SecOps DLP Incidents. The current functionality of SecOps only allows me to cancel or close 100 incidents at a time (e.g. 500 pages) to cancel 50k incidents. Is there a current out of...
Resolved! Service Bridge Incident Management for bi-directional Incident Management Case Exchange
Hi Team, Can someone help me with any latest collateral/documentation on Service Bridge integration for Incident Management for bi-directional Incident Management Case Exchange, Regards,Raghav
Which account executes Inbound Actions?
Hi there,Which account executes ServiceNow Inbound Actions? How can I see this, any idea? I guess it's "System User", but I need validation. Thanks and best regards!
Servicenow Washington not showing developer tab in system setting how to avail?
Hi All, Seeking your expertise how to avail Developer tab in servicenow washington.
Extend user criteria
Hi Community, I have extended user criteria and followed all the required steps still the user criteria failing.What could be the reason for this?created custom field Related Country on user and user criteria table and both having same column and Lab...
