The RITM state is showing in value, instead of label
When I am hitting a request using postman, The RITM state is showing in value, instead of label.
Forum Posts
Need to enforce my custom view in list view of Accounts table
I want to enforce a custom view in accounts table for list view I have written the below view rule: This view rule enforces this view in form layout but nit in list view.
Resolved! Interconnecting Power BI with ServiceNow to create dynamic report
Hello team i want to Interconnect POWER BI with Service NowOn the internet, they suggested three solutions to me." API IntegrationOData Connector: Database Connection (via ODBC)Is there any advice you can share with me ?
how to create a interceptor for custom table just like we have for change table see screenshot below
how to create a interceptor for custom table just like we have for change table see screenshot belowit should look like cards
A error message showing on the portal
Hi All ,When I try to approve or reject an kb article through the portal an error message pop up every time with below message "errorContent can not be associated to the same topic more than once servicenow"I am not sure is it showing . How can I fix...
Include non-IT teams in ITSM Global, scoped app, or other?
Hi, we are using the Now platform to enable IT and Enterprise Service Management. I'm looking to establish governance around how we configure the platform for our non-IT teams (e.g. Corporate Travel). We are currently using both ITSM Global and sco...
How to Close Multiple SCTASK?
I'm very new in ServiceNow and I would like to know how to close Multiple SCTASK.I was given the job of closing all aging tickets and was granted an administrative role. Can you please help me with the best practice on how to do this?I have mandatory...
Approval Error Message response notification
Hi all,Where does the "Approval Error Message response" notification mail body is written in servicenow? I have checked on email script nothing is there in the script. Reason I am asking I want to do some modification on the notification body and sub...
How to choose between worknote and comment when attaching knowledge articles
Hi everyone, In our organization, we're looking to enhance the flexibility of how knowledge articles are attached to incidents and requests. Specifically, we want to provide users with the option to choose whether the article should be attached as a ...
Facilities location hierarchy
I'm in the process of manually creating campus, building, floor and space information through the facilities application to see what I would need to set it up for asset tracking. I'm running into an issue where I don't see a nested, parent/child view...
Change communications to wider audiences
Hi All, We have the below requirement in Change Management:If the Change requester thinks that communication is required to be sent to the wider organisation, he/she can specify that in the change along with the details to be sent in the communicatio...
Triggering a normal change in a workflow dedicated for Caralog Item
Hi All,I have a catalog Item for offboarding resources, there are several SCTask trigger within.I would like to check if we can trigger a normal change or a standard change? Is that even possible?I don't want to interfere with change workflow, but to...
instance is down
It looks like my instance is down, can anyone help me on this ?
Resolved! Survey - The image on the field type "Image Scale" is not shown to not logged-in users when Public
Hello, everyone.Please, I'm facing a problem: I created a Survey, and all the questions are field type "Image Scale". To logged users, the questions are shown correctly, on ESC.However, to not logged-in users the images look empty (as shown bellow).I...
Script include inbound action gliderecord issue
Hi All, I have a SI called by an inbound action that is not working right when it gets to the sys_user_group table query the group is not found but it is 100% there for sure. Could someone review the code please. var AssignIncidentToGroup = Class.cre...