We have Not deployed Employee Center yet, and not planning do so for a while. We had built an approval notification that is for staff outside of the department to approve via the Service Portal. This worked just fine until we upgraded to San Diego. ...
Hi, Is it possible to hide "Manage Attachment" link on the List view.However, there is no need to hide "Manage Attachment" link on the Form. Regards,
Hi All, I need to remove specific role from 3k users.I have email id as unique field. Can i use transform map to delete the user role table record? If i use fix script\Bg script then it is difficult to filter user with 3k email id. Please let me know...
Hi after some guidance on the Demand Form and Out of the box functionality.We have the current set up where we can select the Category but the Type is set to default, i can see that we have an ACL set up attached but trying to work out the logic of t...
We generally do not support translations so we do not have any localization plugins active, but we need to translate only one catalog item in Spanish.I can still use translated text , translated, messages tables to store the translations. I am trying...
Odd request from a VP, but figured lets see if we can do it... We have a form for users to be able to check and see if they are due for a new cell phoneWe have a Eligibility Date field on the record and a form that matches thisSo when a user selects ...
I'm having a bit of a reporting / filtering crisis of confidence. If I create a report or filter that selects all changes that are type standard AND standard template name 'IS' X OR standard template name 'IS' Y, then it works as expected. If do all...
I'm trying to update the group type on two groups we are using only for permissions so they won't show up on the Assignment Group drop down. I found this link: https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/users...
After submitting the request the variable values are not showing up on RITM. please let help me with this issue i did not used any client script or other scripts in catalog item.
I am using workflow editor where I want to trigger a workflow at the time when the particular record is updated for the first time and not inserted. After the update it has further workflow and notifications which triggers after it.
Non ITIL users are seeing the description (variable) included with code/script on portal when they raise a request.
Hi, I have a requirement where I have to use requested for catalog variable and display the users based on the logged in user company. I have typical use case. I have Company A which is a parent company for Company B, Company C, Company D. When the l...
I have a script like below var rec = new GlideRecord('incident'); rec.query(); if(rec.next()) { gs.info(rec.getValue('number') + ' exists'); } Is "rec.next ()" necessary even if there is only one record in the table?I've used it somehow, but I d...
Good Afternoon, I am trying to export all the Incidents, Tasks, and Change tickets to a PDF format. I know how to perform this individually but I do not see how to complete the export with a bulk function.
I have mentioned the features below which are provided by now assist for Field Service Management (FSM).I tried to find out the data which can give me practical implementation of all these features. But I didn't find it out.If anyone have the knowled...
