Hi Team,I need inputs to check an issue in lower instance. An email is triggering multiple times(more than 5) for the same notification. It is happening across all the notifications which is configured. there is 1 schedule job 1 email script 1 event ...
Helsinki patch 8.Created new conditions, configured similar to the "within 30 days" conditions, and they will not fire. Contrary to SN docs, the 30, 60, 90 day conditions fire right away when the contract end date is adjusted accordingly and will s...
Im sure this has been experienced by others but looking for some suggestions... We have users who have been responding via e-mail to closed incidents in the platform, what has caused issues is these comments are updating in the closed incident. Our b...
We have an ask that if item x is ordered, a laptop for example, that item y (an asset tag) is also automatically added to the shopping cart. I am certain I could do that via CartJS and a business rule but I suspect there is a solution that is far mor...
In the notification, if an agent clicks on URL it should be redirected to case form of the requested catalogue item.
Hello Team,We have a requirement where we need to create two reports as: 1. List of Incidents for which ticket reassignment happened between group A and other partner assignment groups. (November 2023 - MTD)2. List of Incidents in which restoration S...
I am new to ServiceNow and trying to get our Knowledge Management set up. We want a workflow where the author or reviser can update the article, but the publish would be done by the ownership group / knowledge managers and the approval would be by t...
i have the requirement to automate the integration from service catalog to outlook by using the powershell scprits in flow designer
I am running into two issues with the Microsoft Word Add-In that I'm wondering if anyone can assist with. I created a knowledge article directly from Word and it uploaded into our knowledge base with no problem. When I check out this article in Servi...
Hi, We have requirement where we need to delete Core Companies record where Vendor ID(custom field) is empty.The only relationship we need to look for is in the Business Application(cmdb_ci_business_app) table. If the core company record is reference...
Hello All, Can you help me with the out of box script which marks all the associated RITM's of a REQ when the REQ is canceled. Also, I am getting a error when trying to close the request. It says to close the sc_tasks first that are created in the RI...
After the GitHub commit changes the update sets are deleted from the ServiceNow is there a way to get them back
Hi All, I have a requirement likeIf any user got the approval request email and they are approving it from their mobile outlook it should auto re-direct to Now Mobile, Followed Deep linking and all not getting enough results. Best RegardsSreedhar
Hello, Does anyone know a way of preventing the system administrator from viewing some KBs? I tried creating an entry in "Cannot Read" but the admin role seems to override it. Thank you!
Hi All we have one requirement by clicking a button need to change the kb_knlowledge author from the portal.And I have add below script but it is not working.client Scriptc.Review = function(des){alert(des);c.data.action1="get_value";c.data.reviewti...
