Need setup instructions for creating US Holiday schedule for On-Call Scheduling. I created a regular business hours schedule but the US Holidays are not populating automatically. I found instructions for entering holidays manually and one-by-one whic...
Hello everyone! We encountered the following issue:When a new Business Application is created, the Life Cycle Stage and Lifecycle Status reference fields do not behave as expected. If you select a value using the magnifying glass, it is accepted by t...
Can Now Assist classify a User provided description for a ticket into Incident or Service Request (SR) as the case may be? Please clarify
i'm currently developing on washington version, and notice that if you add a few checkbox, these variables are bundled together. now, i want to make these checkboxes mandatory, or else the request cannot be submitted. how can i achieve that? i have s...
What is the 'failure threshold reached' in the CMDB health dashboard?
Hi Everyone,We have a reference variable on a record producer which is referencing to the User table and we have MRVS on the same itself. We have written a script to update this MRVS to add groups based on the user selected.For Example : If the user ...
My script works for counting the days. but if I set the month to earlier it still returns true the output is wrong as the month is set to January var systemDays = new GlideDate(); var twoDaysTime = systemDays.getByFormat('dd/MM/yyyy'); twoDaysTime.ad...
Hi All, We are trying to setup a 3rd party integration using Flow Designer and IntegrationHubETL. We tried using the JSONParser to parse the data received from the endpoint by creating an action. However when we are trying to use the data source and ...
Hi,Can someone help me with achieving the following for a Customer survey?Removing the survey landing page (attached picture: landing page)Redirecting to the survey question page from the link that's sent to the user(attached picture: survey question...
Hello Community, We have a business use case where we wish to create new knowledge bases and categories in our instance and then update the knowledge base and category for our existing articles. We have found a script here Migrating knowledge article...
Hello,I have created a business rule that is supposed to fill a table column on my called Days Pending. Then I created a Business rule with the script below that needs to calculate todays date minus the lastUpdate. I need it to return just the numb...
Hello, I was hoping someone can help me with a script for an if condition on a Service Catalog workflow. There is a field on the form 'end_date', which is autopopulated based on a Change Request Number selected. (references the change_request table ...
Hi all, I'm relatively new to ServiceNow and I'm trying to create a bar chart report that shows an overview of all my open tickets based on their actual start and end dates. I want the chart to show the number of tickets that fall within specific ti...
I'd like to know when and how to utilize Resolve Notes and Closure Notes.
Hi All,I have a Tokyo version instance and I would like to see if it is possible to hide the 'Tours' header in service portal if there are 0 available tours. I don't want to disable Tours because I have 1 tour created for a specific portal page, but ...
