Hi,Can someone help me with achieving the following for a Customer survey?Removing the survey landing page (attached picture: landing page)Redirecting to the survey question page from the link that's sent to the user(attached picture: survey question...
Hello Community, We have a business use case where we wish to create new knowledge bases and categories in our instance and then update the knowledge base and category for our existing articles. We have found a script here Migrating knowledge article...
Hello,I have created a business rule that is supposed to fill a table column on my called Days Pending. Then I created a Business rule with the script below that needs to calculate todays date minus the lastUpdate. I need it to return just the numb...
Hello, I was hoping someone can help me with a script for an if condition on a Service Catalog workflow. There is a field on the form 'end_date', which is autopopulated based on a Change Request Number selected. (references the change_request table ...
Hi all, I'm relatively new to ServiceNow and I'm trying to create a bar chart report that shows an overview of all my open tickets based on their actual start and end dates. I want the chart to show the number of tickets that fall within specific ti...
I'd like to know when and how to utilize Resolve Notes and Closure Notes.
Hi All,I have a Tokyo version instance and I would like to see if it is possible to hide the 'Tours' header in service portal if there are 0 available tours. I don't want to disable Tours because I have 1 tour created for a specific portal page, but ...
Hello!I'm trying to build a KB report in the kb_knowledge table to get a elapse time between the 'Review' to 'Published' status in Workflow. I haven't found any fields with these time stamps and viewing the individual versions of each KB doesn't prov...
Hi . SC Task fields like Requested for, Request Item and Item name are coming as blank after submitting the catalog form (This catalog form runs on Sc_Request table) after the form submission it will create a sc task from there these fields are comin...
Hello,I have been investigating and could not find much information regarding the purpose of "SLA" field on Business Service or Service Offering form (in Default view).Documentation only says:SLA - A reference to the Agreement [sla] table.Threads her...
We are currently on Vancouver and we have a few catalog items that go outside of our departments that go for approval. Prior to this release, the widget displayed the variables on the portal: However, they no longer display these and we have installe...
I would like to be able to select various multiple selections from a pre determined list shown on a form in the servicecatalog In the example below I would like to be able to select 3 options from the list shown e.g. Docking station, Monitor and mous...
In FSO, am using card operation application, in that am not able to create card disputes cases. I have already given the role "sn_bom_credit_card.dispute_agent" and impersonate, but then also not able to create dispute cases.Is it possible to create ...
All,I have done a lot of search on the community and have not found an answer to what I'm looking for. There are many similar questions, but not what I'm looking for:Scenario:I have two reference fields StockRoom & Assets that are defined as catalog ...
I have this requirement to default external login when user tries to fetch and login into service portal. My instance is domain separated , can anyone suggest a way to configure this without effecting other domain.
