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Resolved! Multi line variable set

Hi Community,How to give the reference to cmdb_ci_appl table to a multi line variable set so that all the applications present in that are shown in the catalog item.

Resolved! Problem management

How to link or map to  incident field to problem management record under related links.once catalog form filed select incident number same number need to be visible to problem number.

lactions by Giga Contributor
  • 372 Views
  • 1 replies
  • 0 helpfuls

Create a custom BlackOut Schedule

Hello Team, I want to create a custom Blackout schedule like the blackout would be on the second Thursday after the second Tuesday of the month. Is there a way we can create this schedule? Previously, I thought it will be simple like 3rd Thursday of ...

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AnirbanNL by Tera Contributor
  • 368 Views
  • 1 replies
  • 0 helpfuls

Resolved! Pulling report for state changes

Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe. 

Sunbird dc Track Integration

Hello  We are on Madrid version and we have requirement for Sunbird dcTrack integration. (Free OOB plugin in SNOW) I was able to activate plugin, install the application and created integration user as per documentation, but not sure how do I configu...

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Rajanmehta by Mega Guru
  • 2888 Views
  • 5 replies
  • 2 helpfuls

Resolved! Find all catalog items with manager approval

Hi, I have been tasked with testing an enhancement request. They would like all service catalog items that require a manager approval to have their workflows modified so that if the user is a VIP, it skips over the approval. My question is, is there ...

afiedler22 by Tera Contributor
  • 1170 Views
  • 2 replies
  • 1 helpfuls

Resolved! CAB workbench help

Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...