We need to enable the CMDB-related list in an incident formThe related list should be visible to the A and B domainbut the "New" and "Edit" options only visible to A-domain users Do we have the option to create a role based on a domain? please help m...
Hi Community,How to give the reference to cmdb_ci_appl table to a multi line variable set so that all the applications present in that are shown in the catalog item.
Hello everyone, We would need the latest SOC2 and ISO 27001 documentation as evidences for our ISO certifications requirements. We are Unifi Service and we are int he process of our ISO certifications. could you please let us know where can we get th...
Hi there,I have made an Record Producer form for our Service Portal.One of the fields on this form is the "Watch List" field, an "Single Line Text" type field with reference/map to the real "Watch List" field (screenshot 1).People can write down seve...
How to link or map to incident field to problem management record under related links.once catalog form filed select incident number same number need to be visible to problem number.
When Remediation task changes from the resolved state to the closed state, Vulnerability Item will reopen from the resolved state. There is this sentence in the document：If the remediation task state changes to Closed, and its resolution to Canceled ...
We are using the Auto-populate feature for some variables within a catalog item and are noticing that when the requestor is a non-itil or fulfiller user, the variables that should auto populate based on the dependent question do not auto populate. Wh...
I am trying to connect to my organization SMTP account from the service now instance. I am able to test connectin from the midserver instance, but when I try from service now portal associated to that midserver instance, I get the following error: ...
Hello Team, I want to create a custom Blackout schedule like the blackout would be on the second Thursday after the second Tuesday of the month. Is there a way we can create this schedule? Previously, I thought it will be simple like 3rd Thursday of ...
We need to enable the CMDB-related list in an incident form The related list should be visible to the A and B domain but the "New" and "Edit" options only visible to A-domain users Do we have the option to create a role based on a domain? please he...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Hello We are on Madrid version and we have requirement for Sunbird dcTrack integration. (Free OOB plugin in SNOW) I was able to activate plugin, install the application and created integration user as per documentation, but not sure how do I configu...
Hi, I have been tasked with testing an enhancement request. They would like all service catalog items that require a manager approval to have their workflows modified so that if the user is a VIP, it skips over the approval. My question is, is there ...
Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...
Hi,We have a need to clear a variable value (social security number) in the sc_task table and the sc_req_item, when a SCTASK is completed and closed (Closed Complete, Closed Incomplete and Closed skipped). Reason is that we should not store social se...
