Hi, I want a specific form public in the service portal. This form (catalog item/order guide) should be accessible to the public directly without any login to the portal/instance. It should also not affect any other forms which will remain private.
Hi,I want to print a form (catalog item/order guide) after its filled/ submitted. A button should be configured and after clicking on it, the pdf should be downloaded with the details filled in the form. Also, can we achieve a custom pdf with custom...
I want a custom fold out menu from a hamburger icon, ideally placed on the left side below the logo on the Service Portal homepage. When clicked, it should open up a menu with slide animation and the menu should contain the request something, knowled...
To hide the 'new' button in native view for remediation task list.->Use this to the condition: && (current.getTableName()!='your_table')
Hi I have been doing some analysing of Incidents and child and parent incidents. I want to determine which Incidents were previously part of a Parent but have not been removed, due to not being the same issue. I believe there is a way via Metrics to ...
Hello, I'm trying to run a report that includes Incidents, Problems and Changes. I'm able to pull all three record types into the report; however, there is more than once vendor using the tool. When I run the report I come up with thousands of record...
Hello all, Is there a document / article detailing the OOTB status synchronization between a request, requested item and SCtasks?For exemple, if an SCTask is closed incomplete, how would that affect the RITM and/or the REQ? What if an RITM was close...
Hi, I'm trying to update a field in another table using a reference field dot walking based on a condition on the original table. I have a custom true / false field on our cmdb_ci_computer table In the software installation table i'm looking for a ...
Hi Does anyone know a way of extracting from Service Now, all the Approval Groups together with the Request Catalogue item it is associated with ?
I want to hide work_notes for any risk request raised for the employee central portal
I have a below requirement and how to achieve this through ACL?WHEN I open the Scrum Task and enter the Planned hours in the field THEN I see the below validation: if the current date-time is between Story.Sprint.Planned start date and Story...
My Requirement is , Automatically KB_article excel file should get updated.Example - Model field in Excel which have drop down values and drop down values are in hidden sheet in excel. Now, Script should compare model table and excel data , if any dr...
Hi Team,Am trying to print the parent incident number + count of child incidents to the respective parent incident. Below is my code, but if there is two child incidents in my list am getting the print two times, how to remove the duplicate entry.Cod...
I have situation where an individual has triggered more than 70K+ SecOps DLP Incidents. The current functionality of SecOps only allows me to cancel or close 100 incidents at a time (e.g. 500 pages) to cancel 50k incidents. Is there a current out of...
Hi Team, Can someone help me with any latest collateral/documentation on Service Bridge integration for Incident Management for bi-directional Incident Management Case Exchange, Regards,Raghav
