create incident ui action

[calvin_j_gerald]

Has anyone created an incident for the customer or break fix request for customer/contact in the customer service management application?

[Mihir Mohanta]

Please go through below thread.It might help you.

Need a tip for a UI action - create incident from catalog task

Thanks,

Mihir

[Chuck Tomasi]

Hi Calvin,

Yes, this can be done quite easily. If you are looking to bring information from the CSM case to the incident, you simply need to identify which fields to map from/to.

UI Actions - ServiceNow Wiki

The UI action script would look like something like this (modifications required to meet your needs.)

var inc = new GlideRecord('incident');
inc.newRecord();
inc.short_description = current.getValue('short_description');
inc.caller_id = current.getValue('contact');
// Add additional fields here
inc.insert();
gs.addInfoMessage('New incident created: ' + inc.number);
action.setRedirectURL(inc);

[Linda S]

Just one small update on line 4 - current.getValue('contact');

Works great!

[Chuck Tomasi]

Thank you. - corrected.