Displaying 'Assign to me' in Service Operations Workspace
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‎02-15-2023 07:42 AM
The 'Assign to me' UI Action is visible ootb in Service Operations Workspace for incidents, changes and problems, and perhaps more. But it does not show up for incident_task or sc_task, and I really like to have it there as well. Haven't been able to find documentation describing how it's done, so reaching out to you here.
Anyone who can guide me?
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‎03-27-2023 10:27 AM
Thank for this question. I am also looking for a solution to this. We had built a custom button for the Agent Workspace, but SOW is proving... difficult for this task.
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‎07-19-2024 05:49 AM
In case anyone needs it, I've recently done this by following this article:
For the code I just used the same code that can be found under the Assign to me action that's attached to incidents. While that code does reference IncidentUtils, it's not doing anything incidenty just looking at the users groups.
Hope this helps.
