How do you turn off email notifications on a case by case basis?

[jewel1]

In HR ServiceNow, how do you turn off email notifications on a case by case basis?

[Mike Allen]

Users can subscribe and unsubscribe to emails, if that is what you mean.

Subscription-based notifications

[jewel1]

Are you saying that non-roled employee users who log a case can opt to receive emails or not?

[Mike Allen]

That is what I was able to do in my personal Dev instance.   I impersonated a non-roled user.   I went to the profile as that person and was able to set notification preferences:

[randrews]

it really depends on how the cases are being created.. assuming you are using a template for them you could put a filter on the notification template is not   and the template you don't want to send emails for...

bottom line is there has to be something unique on the hr case table to filter those cases..... lacking a template... i would create a field on the table... no email...

now in your notification set as a condition no email is false.