How to configure time card in agent workspace?

Palloma · ‎05-31-2022

Hi guys,

I´m having difficult about configure time card in agent workspace, have someone done that? What are the steps should i follow?

Allen Andreas · ‎05-31-2022

Hi,

You can refer to this 3-minute video:

Alternatively, check documentation here: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure...

Simply put, you just need to configure the form view/layout for workspace.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Allen Andreas · ‎06-10-2022

Hello,

My apologies, we don't know what you've seen or watched or read, unless you tell us.

The video I included above shows how to configure a form view for workspace so that the blue annotation you have in your screenshot no longer shows.

As mentioned, simply put...you need to create the form view for workspace to resolve this issue...which the video and subsequent other link I gave shows you how to do.

I'm unsure how this differs or doesn't help you with your issue?

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Palloma · ‎06-13-2022

Oh okay!! I have created a view for workspace and configured the form too, but still shows the blue annotation...

Allen Andreas · ‎07-22-2022

Hello @Palloma

Thanks for returning to this thread to mark my initial reply as Helpful.

If it ended up also guiding you Correctly, please also mark it as Correct.

Thanks and take care! 🙂

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!