How to redirect to standard change catalog when creating Request from Incident form

[fibssy]

Hi community friends, 

I need your help.

In ServiceNow there is a service catalog called : Standard Change Catalog and I want to direct users with the ITIL role to this catalog when they create a request from the incident form.

When I Click on Create Request from the incident form I'm not getting redirected to the standard change catalog but to an empty service catalog (see pictures below). How Can I redirect users to the standard change catalog? Thank you in advance.

Fibssy

[Rajesh M1]

Hi

OOB there is UI action "Create Standard Change".

If not available use below code in UI action

var url = "com.glideapp.servicecatalog_category_view.do?v=1&sysparm_parent=b0fdfb01932002009ca87a75e57ffbe9&sysparm_cartless=true&sysparm_processing_hint=updateIncFieldWithStdChange:";

url += current.sys_id;

action.setRedirectURL(url);

Mark answer as correct/helpful if it resolves your issue.

Best Regards,

Rajesh M.

[fibssy · Accepted solution]

Thank you Rajesh. This works. 

[Rajesh M1]

Hi,

You need to mark my response as correct so that I will receive points.

Regards,

Rajesh M.

[fibssy]

Already Did together with my response