How to send the notification to the approver selected by the user in the catalog item?

[2022_ServiceNow]

Hi everyone!

How can I send the notification to the person selected by the user in the catalog form for approval when the form is submitted using flow-design?

Regards,

Priya

[Muhammad Khan · Accepted solution]

Use just step-1 and step-3 and it should work. See the below image for reference.

For notification to be sent, there is an OOB notification Approval Request which will be sent when approval.inserted event will be triggered via either Approval Events (Non-Task) or Approval Events (Task) business rules.

[Muhammad Khan]

Try with below steps:

1. Use Get Catalog Variables action in flow and select your desired variables from there.
2. Either use Lookup Record on sys_user table to have a data pill for that user.
3. Use Ask for Approval action and add that user in here.

Also try skipping step-2 and directly adding user to Ask for Approval from data pill under Get Catalog Variables.

[2022_ServiceNow]

Hi,

Can you please let me know whether the rules added here proper?

Does this action give the approver notification so that they can approve or reject the request?

Regards,

Priya

[Muhammad Khan · Accepted solution]

Use just step-1 and step-3 and it should work. See the below image for reference.

For notification to be sent, there is an OOB notification Approval Request which will be sent when approval.inserted event will be triggered via either Approval Events (Non-Task) or Approval Events (Task) business rules.

[Pavankumar_1]

Hello @Priya2399 ,

Before Ask for Approval create step for Get Catalog Variables(it will get variables you needed and use anywhere else in the flow) action and select your catalog item and select variables.

You can use these variables to set the approver in the Ask for Approval step.