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I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...
We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...
I have written onchange client script where I am setting the label of a variable on runtime. based on the other variable selection . But in RITM it is still showing old label name. Please advise on this .NOTE:RITM displays variable names and labels b...
Hi, Does anyone know if it's possible to prevent operators from inserting certain characters in some string fields.For example, I'd like to prevent the use of commas (,) and double quotes (") in the Resolution note field.Can anyone help me? Tks
Hi, Is there any way of moving certification from personal mail id to official mail id or we have to take exam again from official mail id. I have completed CSA with my personal mail Id. Now I'm planning for CIS-CSM certification through company's ma...
Hi all, I've trying to set up a scheduled job that runs daily and identifies records exactly 60 days old and 90 old to notify the user to update. I initially used encoded query active=true^sys_updated_onRELATIVELT@dayofweek@ago@60 and the same for 90...
Hi Community,I'm working on a custom widget for a ServiceNow catalog search. I'm using a typeahead template in the search source, and I came across this snippet: html I would like to understand:What is the match object?Where does it come from in ...
Does anyone know the answer to this question?If a list of application CIs is associated to a service contract, can that contract be reporting on to show the change records, incidents etc. related to the application CIs listed in the contract? we curr...
Hi, I would like to know what ways the carousel feature can be utilized on the Service Portal. Is there any documentation for customizing it for different use cases?
Hi I made a inbound flow where I am checking how many client visbility the user has on that basis I am actually sending an email if it is greater than 1 we are not creating a case and sending an email. I tried everything script include action everyth...
Bom dia.Ao tentar abrir meu treinamento esta retornando a seguinte mensagem de erro, não estou conseguindo dar continuidade aos estudos devido á esta situação, mais alguém está enfrentando algo semelhante?Error occurred!Failed to load player dependen...
Whenever I try to start a course on ServiceNow, I receive the following error message: Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404 Re...
Hi, From what I read/search, there is a "Portal Banner Carousel" widget. We don't have it in our instances. Do you know where or how I can get this widget? Thanks in advance for your help.Dakker
we implement the field service management contract portal. need to allow existing contacts to be assigned and operate as contractor agents without the need to create new records.Once enabled as contractor agents, contacts should comply with the same ...
