Public Holiday for specific ITIL users

Burhan Shah
Tera Contributor

‎04-24-2024 11:32 PM

Dear Community,

 

We have two ITIL teams in two different countries and they have different public holidays. How can we add two different holidays to the SLA?

 

Regards,

Burhan

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Community Alums
Not applicable

‎04-25-2024 12:02 AM

Hi @Burhan Shah ,

Please follow the video :https://www.youtube.com/watch?v=D2o8ek9Nmvg

 

Holidays in ServiceNow
Holidays in ServiceNow
youtube.com/watch?v=D2o8ek9Nmvg
Holidays are part of nearly every organization's planning and support considerations and we manage holidays in ServiceNow using schedules. Through the use of parent and child schedules, you can get creative with how you incorporate holidays into different kinds of schedules depending on your ...
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Burhan Shah
Tera Contributor

‎04-25-2024 12:41 AM

@Community AlumsThank you for replying but my question is a bit different. It is not on how to add a holiday, it is actually adding holidays for two different teams working from two different countries. They don't have the same public holidays.

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Jacques G
Tera Expert

‎04-26-2024 12:27 AM

Hi @Burhan Shah 

 

You can only add one schedule for an SLA.

You can create a separate SLA for each of these teams and have these attached to your record based on the assignment group. This will allow you to configure the separate "Schedule" for each of the SLA definitions.

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