Remove an item from popular items list in the catalog

[joshmorris]

I would like to remove one of the generic request items that are listed in the popular items. How would I go about doing this?

[Shivalika]

Hello @joshmorris 

The new script will depend on your requirement. What you want to remove and what you want to keep. Can you tell what exactly you wanna do ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[joshmorris]

I would like to remove the generic request item on the top left and keep the rest.

[Dr Atul G- LNG]

Hi @joshmorris 

Did you check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750153

[joshmorris]

Yeah I did but it doesnt't specify the script needed

[Ankur Bawiskar]

@joshmorris 

Seems you missed my earlier 2 responses where I shared link which talks about the script needed

If my response helped please mark it correct and close the thread so that it benefits future readers.