I am working on a requirement in which we have one catalog item and inside this we have a field named 'Please select the category of task completed '(select box type). This field contains options such as Account Driver Support ,Diary Management , Doc...
Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...
I have an issue in CSM.I have an inbound action on the Case table. Through this inbound action, I want to perform this on task of a case:Update the Rejection DetailsUpdate the Tracking NumberChange the State to CanceledUpdate Assigned To based on who...
I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...
As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...
when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...
Hi there,Is it possible to define standard text formatting in Knowledge Management?For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?An ...
Hi there,Anyone any idea how I can add outbound mail in the RITM activity line?I was thinking about something like this;It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately...
Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...
I need to integrate Power Automate with ServiceNow , as in when an incident or any request is created for my assignment group in ServiceNow it should send me an notification on MS team using power automate , I am using HTTP Request received on power ...
I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
The Location Tracking option is visible and working as expected on Apple iOS devices; however, the same option is not visible on Android devices under the Settings menu of the Now Mobile app. Required plugins are installed (below was automatically in...
Hello All,I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page. PFA. Any help would be appreciated. TIA. Regards,Sai Kiran
Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...
