Sending additional comments and work notes via rest api script

[jyoti29208]

Hi All,

I need to pass work_notes and additional comments of an incident via rest API.

Could you please help me how it can be done in BR.

Regards,

Jyoti

[Nitesh Alashe1]

Hello,

you can use this script in BR to get the latest comments and work notes
if you want all the comments and worknotes just replace 1 to -1.

current.comments.getJournalEntry(1);
current.work_notes.getJournalEntry(1);


BR
Nitesh

[Les1]

i used in a different but similar context:

ebonding two instances with integrationhub!   can use this in the payloadbuilder script to only grab the latest update to comments or worknotes  instead of pulling the whole stream.  Thanks Nitesh

[SP25]

HI Les,

How did u use it in payload script? i am trying to do the same. Need to add work notes and additional comments in payload builder script in integration hub.

[AJugovic]

This code snippet might work for you. I use it for eBonding Case

var caseSysId = case_sys_id;
var caseRec = new GlideRecord('sn_customerservice_case');
caseRec.get(caseSysId);

var workNotes = caseRec.work_notes.getJournalEntry(-1).toString();
if(workNotes) {
caseValues.work_notes = workNotes;
}