Set up notification for KB Comments added

[morrowc]

I am looking to set up an email notification to be sent to the KB author when a user adds a comment to a published KB article.   How can I accomplish this?

[anurag92]

You need to create an insert notification on "kb_feedback" table with condition as "comments" is not empty. Select article author as recipient

[anurag92]

And obviously, you can access Article fields too. Suppose subject can be set as:

"Comments added for Article : ${article.number}"

[morrowc]

Could you please provide me with the steps on how to do this?

[anurag92 · Accepted solution]

1. Go to notifications and add table as "Knowledge Feedback"

2. Make filter conditions as "Comments is not empty"

3. In Who will receive tab, under "Users/Groups in fields" field add Article author:

4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"

5. Add Body as:

Hi ${article.author},

Comments have been added for article: ${article.number}.

${comments}

Regards,

Admin