Set up notification for KB Comments added

morrowc · ‎08-09-2017

I am looking to set up an email notification to be sent to the KB author when a user adds a comment to a published KB article. How can I accomplish this?

anurag92 · ‎08-09-2017

1. Go to notifications and add table as "Knowledge Feedback"

2. Make filter conditions as "Comments is not empty"

3. In Who will receive tab, under "Users/Groups in fields" field add Article author:

4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"

5. Add Body as:

Hi ${article.author},

Comments have been added for article: ${article.number}.

${comments}

Regards,

Admin

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kimstorey · ‎08-30-2017

Hi

Are you able to advise how to put a link to the Article in this Notification, i have everything else working but can't get a link to take the Author to the Article.

Jaspal Singh · ‎08-09-2017

Hi Chris,

You can create a notification on Knowledge feedback (kb_feedback) table which runs on insert & sends notification to Author of knowledge article.

ashep99 · ‎08-09-2017

Hi Chris,

It is a new plugin for Jakata, goto Knowledge management advance and enable this, you can then subscribe to the KB or mark it as a favourite.

thanks

Andrew

anurag92 · ‎08-31-2017

You might need to add a Href in the notification by constructing the URL.

add a script to construct the url for the KB article as this:

var url = "kb_view.do?sys_kb_id="+current.sys_id;

url = String(url);

template.print("<a href ="+ url+">Open the article here</a>");