The RITM state is showing in value, instead of label

[snbansode]

When I am hitting a request using postman, The RITM state is showing in value, instead of label.

[Community Alums]

Hi @snbansode ,

Right-click on the state and click on configure choices and check the following:

Again, Right-click on the state and click on "Configure Dictionary" and check if the Field type is "integer"

[snbansode]

Hello, thanks for the reply.

Yes I have already checked the configuration it is correctly set, even If I hit the request from Rest api explorer it is working fine, and by using normal catalog item flow also it is working fine.

Whenever I am hitting the send button on POSTMAN it is showing state in value 1, not the label.

[Ian37]

Hi,

When using Postman (or any external API tool), you have to tell it what you want it to do with the field values by passing the sysparm_display_value value.

sysparm_display_value:

Return field display values (true), actual values (false), or both (all) (default: false)

Adding this to the query will return different results:

.../api/now/table/sc_req_item?sysparm_display_value=true

will return:  "state": "Open",

.../api/now/table/sc_req_item?sysparm_display_value=false

will return: "state": "1",

.../api/now/table/sc_req_item?sysparm_display_value=all

will return:   "state": {"display_value": "Open", "value": "1" },

Hope this helps!

Ian