Visibility of catalog item in portal

[asha25]

Hi,

We just build few catalog items and provide user criteria for accessing the catalog. While searching in portal I am able to find out the catalog item but while opening it ,getting an error as "item not found".

Someone please help me on this issue... As an admin I am not able to open the item and as an authorized user as well it is not opening. Checked on the portal settings as well, not checked any hide option.

[Michael Jones -]

Can you access any catalog items at all (not only the ones you just recently created)?

User Criteria can be a funny thing. I often find that you need to clear the cache on the node for it to work properly after first creating criteria. So you might give that a try. Log out of all sessions but one and then:

As admin go to http://<instancename>.service-now.com/cache.do

Log out and log back in and try as your test user. 

Hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[asha25]

Hi 

Thanks for your reply ..what will happen when I clear the cache..whether it any other modules

[asha25]

Thanks for your reply ..what will happen when I clear the cache.. whether it impact any other modules

[Michael Jones -]

Clearing the cache just forces the system to pull the latest version of things like ACLs, properties and criteria - no real impact, similar to a restart. Not something you want to do in Production all the time (can have a performance impact) but in DEV should cause no impact. 

 If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!