Good Evening, Our IT Team is incorporating the Known Error Knowledge Article creation process as we implement a new OOTB Problem Form in the near future. I am looking for any process flows, process documents, of best practices in implementing this ...
How/where can I get statistics for click rate on my catalog items? I'm looking for how often each item is used. Thanks in advance.
Dear Community, On the Service catalog form we ask users for provide FQDM/Fully Qualified Domain name (www.example.com, www.example.co.uk, etc). ServiceNow has out-of-the box Regular expression for URL, however it contains "http". Which regular expr...
I crated "Demo Catalog Project" Catalog Item and Some Variables in that item. If user selects any Requester(sys_user). Then Manager field (single line text) should be auto populated with requester Manager. I created below catalog OnChange client scr...
Hi all,We have a requirement to delete records based on condition . Count of records to delete are around 4million so we have used table cleaner for this purpose and created an autoflush record . But i want to know which scheduled job is executing t...
Hi, 1. Navigate to any knowledge article and click 'Edit' button under the 'Related catalog items' related list.Expected result - Catalog items available to select from under the slush bucket.Actual result - Names of the catalog items are not visi...
I am new to ServiceNow. I am attempting to create a drop-down field on a record producer where the user can select an employee's "User ID". However, I am not able to find the field under the "[User] sys_user" table. Does anyone know where or how I ca...
Hello All, First post here, and new System Admin as well I wanted to know if there was a way to integrate Social Media (Twitter Feed & Facebook feed) into the service portal using announcements. Basically the marketing department asked if we could...
What are the possible ways to trigger the notifications??
What have you all done to schedule recurring changes within Change app?
Hi, I have MRVS if I add a row , it should take few MRVS variable values and set the values in the single line text variable on the catalog item and If i remove the row it will also remove the text form the catalog item variable. Note:- row_size =1; ...
Team, We have installed one MID server on a VM successfully, but for some reason we are not seeing the MID server record in the servicenow instance. Can some one suggest what are the possible root causes for it? Thanks.
Hi All, We're trying to create a self service form using catalog builder.We've added questions on the form which uses choice lists pulled from the target table. However when we log these requests the values are being returned using the sysid of the...
Hi Guys. Please, how can enable MFA for all user in my instance? In table sys_user, the columm "Enable Multifactor Authentication" is "false", but, i nedeed change for "TRUE" for all user. Thanks in advance...
