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Which schedule job perform table cleaner task ?

Hi all,We have  a requirement to delete records based on condition . Count of records to delete are around 4million so we have used table cleaner for this purpose and created an autoflush record . But i want to know which scheduled job is executing t...

harshw by Tera Contributor
  • 5842 Views
  • 4 replies
  • 7 helpfuls

Resolved! Populate Record Producer Field with UserId

I am new to ServiceNow. I am attempting to create a drop-down field on a record producer where the user can select an employee's "User ID". However, I am not able to find the field under the "[User] sys_user" table. Does anyone know where or how I ca...

Shy by Tera Contributor
  • 2124 Views
  • 7 replies
  • 1 helpfuls

Social Media Integration with ServiceNow

Hello All,   First post here, and new System Admin as well I wanted to know if there was a way to integrate Social Media (Twitter Feed & Facebook feed) into the service portal using announcements. Basically the marketing department asked if we could...

nyrguy45 by Kilo Contributor
  • 6322 Views
  • 5 replies
  • 3 helpfuls

Resolved! MID Server not in ServiceNow instance

Team, We have installed one MID server on a VM successfully, but for some reason we are not seeing the MID server record in the servicenow instance. Can some one suggest what are the possible root causes for it? Thanks.  

VM3 by Tera Contributor
  • 5556 Views
  • 10 replies
  • 1 helpfuls

Resolved! Record producer returns sysid on a choice list

Hi All,  We're trying to create a self service form using catalog builder.We've added questions on the form which uses choice lists  pulled from the target table. However when we log these requests the values are being returned using the sysid of the...

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Sam Motley by Giga Guru
  • 1451 Views
  • 4 replies
  • 0 helpfuls

Resolved! Enable MFA for all users in table sys_user

Hi Guys. Please, how can enable MFA for all user in my instance? In table sys_user, the columm "Enable Multifactor Authentication" is "false", but, i nedeed change for "TRUE" for all user. Thanks in advance...

ALe1 by Tera Contributor
  • 3350 Views
  • 5 replies
  • 2 helpfuls

Hardware asset, auto populate field values.

Hardware asset table: when we select an RITM id from the field 'request line' in Alm hardware asset table, then auto populate the state field as In Use, and assigned to field value same as requested_for of the selected RITM. can anybody help me with ...

Resolved! Send email if record not updated for 14 days

I have currently created a catalog item and through a script I can request it on behalf of end users. My current issue is that if the item hasn't been updated by the user within 14 days I would like to send out a reminder email with specifik instruct...

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OOB SMTP email account is not working?

Hi Experts, I have tested one inbound email action scenario in my PDI but some OOB Email account (SMTP) was not working when I clicked on the "Test connect" related link it showed below error How can I fix this issue my in personal developer instance...

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Shantharao by Kilo Sage
  • 5386 Views
  • 10 replies
  • 0 helpfuls

Best Practices: assignment group on RITM or not?

If I recall correctly, my Service Now Fundamentals training included a note: "always assign RITMs out." And I think, logically, this makes sense. I don't want RITM being lost bc a flow malfunctioned somehow and no one was responsible for the fate of ...

JP-ODU by Tera Guru
  • 4400 Views
  • 4 replies
  • 10 helpfuls