Hardware asset table: when we select an RITM id from the field 'request line' in Alm hardware asset table, then auto populate the state field as In Use, and assigned to field value same as requested_for of the selected RITM. can anybody help me with ...
I have currently created a catalog item and through a script I can request it on behalf of end users. My current issue is that if the item hasn't been updated by the user within 14 days I would like to send out a reminder email with specifik instruct...
Hi Experts, I have tested one inbound email action scenario in my PDI but some OOB Email account (SMTP) was not working when I clicked on the "Test connect" related link it showed below error How can I fix this issue my in personal developer instance...
If I recall correctly, my Service Now Fundamentals training included a note: "always assign RITMs out." And I think, logically, this makes sense. I don't want RITM being lost bc a flow malfunctioned somehow and no one was responsible for the fate of ...
Hi Team,I have a requirement I am using scripted rest API, the incoming payload like this ["Anil","Abeltuter","Androw"];I want convert this to string and load List collector help me on the sameAnilM
Hey All, I would like to create Tree Picker/ Hierarchy fields on record producer which I'm accessing form service portal, Any help on how to achieve this will be much appreciated. Thanks,Arpitha
below is the script I found on this site for setting the due date on catalog tasks to match the due date on Request/RITM, which works just fine.current.due_date = task.due_date; var request = current.request.getRefRecord(); request.due_date = task.du...
We are in the very early stages of our ServiceNow deployment. I was wondering if anyone had a series of user acceptance testing test scripts that they would be willing to share as a starting point?Thanks for your help.JL Howard
We have a requirement to have the Virtual Agent open when a user browses to the Service Portal page. Currently it is a small 'icon' that has to be clicked to trigger it. Management does not feel that it is receiving enough attention because it is 'gl...
I want to be able to assign a workflow task to an Assignment Group. I've had hit and miss results when I configure to only the assignment group. Am I missing something?
Hello! I'm new to UR and am working on the design/process for implementing it. For now the idea is that there will be UR routing group that does not work on primary tickets directly and is only responsible for UR, routing, etc.I'm wondering though if...
where we are today: we have request items tasks, we have change tasks, and we have general service request tasks the general service request (and task) cover items which are not RITM tasks on the portal and ...
Having an issue with outlook actionable message notification. I have implemented the notification for one of the survey which can be embedded in emails for user to submit response not re-directing to survey page, I have implemented the notification b...
I want to make assignment field editable for specific group of user.
I want to schedule jobs to run on the first business day of each month, so if the 1st of a month falls on a Saturday then it should trigger on the Monday the 3rd. After searching on the forums it seems like this is the simplest solution. I'll be usin...