Hi Community, I have a problem, I got a list of categories in a Knowledge Base. However, not all of them are displayed even though they are active. See the attached screenshots below.Full list of Categories: Visible Categories:
We have a few Onboarding/Offboarding catalog items that have specific back end tasks that need to be completed before tasks for application access and IT equipment tasks are created. We built these a few years back and created Workflows to do this ...
I'm trying to reorder the way my favorites show in the navigation pane in Geneva. I tried to drag them but they won't "stick". Any assistance is appreciated!
Hi All, We are working on Calculating the time taken to complete a service request for which we want to calculate the time difference between catalog start time and close time.the scenario is "total time taken = Difference between the time fist task...
Hi All, I'm experiencing a very strange issue where we've added a list type field to our change request form to be able to select multiple ci's however on submit it's removing the multiple choices and leaving just one. For Example Before Submit: Aft...
hi Team, Is it possible to disable/hide the back arrow button (marked in red) in a form. Appreciate your help in this. Regards, Preethi.
I'm implementing the IT service catalog at the company where I work. As an example, we have our "VPN" service, so we want users to be able to: a. Log an incident in the event of errors, failures or problems accessing or using their VPN connection (E...
Hello,we use SOW for handling incidents/cat. tasks. Is there a way to redirect ITIL users to SOW when they want to view an incident:- from a hyperlink in the email (URI_REF) or from- default incident list- or if ITIL user will find an incident via gl...
I have an order guide where which has several options for catalog items, however one section needs to create a record producer for our IT department. I need to know it is possible to have a record producer inserted int the order guide and if so how...
Hi All, I just want to know that is it possible to clone one PDI with another PDI. I tried to set the "glide.db.clone.allow_clone_target" property to true, but it is not allowing me to do that. It is showing "This item is read-only based on its prote...
I have a list collector field on a catalog. I want it to display similar to how it appears in Service Portal. We are still using the service management cms and haven't migrated yet. Is this possible? I don't want the lock instead show up like portal
Hello,I have a simple schedule for a group, with only one roster of 5 members, rotating weekly.I need to simply deal with replacements (absences): the person to be absent will (offline) agree with another member of the roster the remplacement, and ma...
Hi Everyone, My requirement is to show different Variables and them to be editable on different tasks.For this to be the most precise we are using a new WF and we want to show the variables and to make them editable based on the Short description as ...
I have created a form in which used select tag to create a dropdown field to select options and since we are having so many options will be needing a search feature in select tag to search the option and move forward. Please confirm if anybody has in...
what is the difference to be noticed?
