Hi,I want to create a fix script to update 2 empty fields "u_primary_contact_number" and "u_resolution_method"(see attachment) with "N/A" in 1000+ incident records. I am not proficient in scripting. thanksUpdate - I tried the proposed fix script be...
Is there a way in reporting that I can populate the title with the date it relates to.For example on my breadcrumb trail I specify I want all tickets created last month. Is there a way I can get the month name and possibly the year populated either o...
Is it possible to have approvals removed when a change is rejected and sent back to new? I have seen this setup at a previous employer but where I can now, I’m being told it’s not possible. Meaning, a change gets approved by someone, then rejected by...
Hi, After i created an image in db_image table, embed this image in HTML field on the HR document template form. Then, I created a PDF attachment by generate pdf plugin, but my image is not show in this PDF. This image can normally show on portal, on...
I want to use keyword (text) search on an interactive filter report to find a specific problem record that matches the interactive filter conditions and the specific keyword.As per screenshot below - I am searching the matching criteria keyword from ...
hi all, I'm trying to convert the sysid in oldvalue from the sys_audit table into a reference user field.ive created a reference field (references sys_user) and then creating a business rule that should take the sysid value from oldvalue and copy to...
Hi everyone, I'm currently trying to understand the roles hierarchy and would like to see if there's a method of doing the following. Currently, you can view a Inheritance map by specific user by using the "sys_user_has_role" table. Here you can see...
Hello Community,Approvers [sysapproval_approver] related list - Approving [document_id] field does not populate when manually adding approvers to the list (when sys_created_by is not system). See screenshot. The approving [document_id] field autopopu...
I have a user that has been able to approve request for their department but now need to also approve request forest for another department. I have listed them as an approver in the new department, but they are not receiving notice and when they navi...
Hi Team, I have an order guide where i have included 3 catalog item I need to disable the toggle and collapse the field has hightlighted. Please help me with the code. Thanks, Sri
The best practise is to use ACL'S to achieve this, as you can set rules for access control lists (ACLs) restricting access to data by requiring users to pass a set of requirements before they can interact with it. i have provided some references abou...
How to add the users to the NowSupport Portal and to the communications for Changes and Cases
Hello,I have a requirement, when a catalog item is requested then 2 approvals have to be send -- One is to Requestor's manager which I accomplished using Dot walking in Flow designer and Second is to a Particular Group's manager which I am not able t...
Hi, I want to change the badge count of My Tickets menu as mentioned below screenshot can anyone help me where can we add the CSS along with suitable CSS code. Thanks
Hi, I have created a table 'Meeting Type' with required options. I have given that table as a reference type in the catalog form with 'ref_ac_columns=u_meeting_type' as a variable attribute. But when I try it, it shows the options as 0,1,2,3,4. Why i...
