We have 3 companies merger, A, B, C. We have decided to use "A" as master instance and B & C to be integrated with A.My question is what is best approach for CMDB. Should we synch all 3 CMDBs ? or Keep A as master CMDB and B,C to use local CMDBs for ...
I haven't used javascript in years and I am having an issue getting a script to work to auto populate a field on my catalog form. Field I am trying to populate is u_bu using the u_employee_number field to look up the value on the u_dw_user table. The...
Hi there,I have a few questions about Incident templates. If someone could help resolve these questions, that would be awesome!1.) I've created an Incident template. Now I want to add a extra field to it, but this field has to be the first in row.How...
Hi All, I had activated the glide.sg.voice_search.enabled in my PDI. It show the mic symbol at search bar in nowmobile. But it shows various languages while choosing mic symbol and click on the globe like icon on top-right corner. How can we restrict...
Can anyone be able to tell me about the strategy behind that only admins can create a VTB?
Is there any way to turn off the deletion that automatically occurs when ServiceNow processes an email? It seems pretty silly the way it works. I can kind of understand why it happens, but at the same time why does it have to delete it, and not just ...
Hi team I have a catalog item that I would like to be visible to only a small number of people, but is available to be ordered for everyone. Essentially, I need to restrict the number of people who are able to order an item, but ensure the item can b...
Hi so i have a requirement where i have created a catalog item to add or remove or modify user in those groups based on the groups selected i need to create a workflow where the user gets added to that group after the manager approves it(i.e add - a...
Hi,I need to automatically generate a map source levels only for fields that reference the location table, cmn_location (that end in .location). The exact field I want is 'City' but somehow, I fail to dot connect this field.All I need is filed name ...
We have three sister companies, A,B,C. A is master and we want to use service bridge to move/transfer incident, change, request tickets from B,C to the master instance(A). We heard OOB Service bridge does not support transfer of Incident,change ticke...
Hi all, I'm trying to set up a report (Trend or Column) to trend by a variable that's set as a date/time type, but I don't seem to be able to select Variables in the Trend By dropdown in the way I can in the Group By column. Also, looking at the vari...
Hello,I had a requirement that "Requested for" and "Manager" field in tasks should be made editable.I followed this https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/config-default-behavior-reque...
We have a requirement to display all devices per a parent site in a list collector. When I call the script include, I can see in the system logs that the strQry value is being populated but shows 'no matches found' in the list collector field on the...
On our employee center portal page. When a non-admin fills out a catalog item and hits the request button. The user is presented with the Request Confirmation GlideModal. The Request For field is set to read-only. Looking to see where I can edit this...
Hi, I am creating a new survey and wanted to pull some values in from the triggering ticket. I have tried using the ${name} etc within the text, but this is just being treated as text and isn't converted to actual value - is this possible in a surve...
