Hi community. We just went live with servicenow in our company and there is a need to add a user to multiple companies. and select the correct company on he incident/change form How can I achieve this? Thank you in advance.
hi in on-call module these is a calendar showing i have shared the screen shot the phone number is coming from the mobile_phone field of user table i want that to point to different field custom one created in the user table the on-call number field ...
Hi all, We've been asked to show a field and hide another field if a certain cmdb_ci class has been chosen when raising a change. In this case the class the sys_cmdb_netgear. Normally we'd do a ui action for this but it needs to happen when the conf...
Hi All, I am trying to integrate ServiceNow With Microsoft Graph API (https://developer.microsoft.com/en-us/graph/graph-explorer).I want to read group information using https://graph.microsoft.com/v1.0/groups I am able to get token in Postman and Ser...
I have a request related to users with ITIL access in ServiceNow. Can we able to capture more details about how much the ITIL license is really used by each user? For example, if the user logs in but doesn’t access ITIL license functions? Or how man...
Hi All, Sorry if this is super simple but i'm unable to make this work so hoping someone could help. I'm trying to exclude false or null values when using the record producer. We have radio buttons that if not selected it returns a value false which...
We currently have an external support company who provide us with OOH support, however this is through a separate tool. Naturally, people will go to their usual route of raising a ticket, which means in-hours come back to OOH tickets. Is there a way...
The team receives requests for penny adjustments and the end users need the ability to submit an amount from $0.01 to $0.99 (<$1) in all of the Amount fields.Required Enhancement: All dollar amount fields on this item should allow amounts less that ...
Hello,When writing an KB article, I see to fields for validation date: Valid to and Valid to (Date/Time). What is the difference? Which one is taken if both of them are filled in? Thank you for your help Nenad
Hi Team How to add the document links for user information if we click on below link get down load the excel sheets in catalog item form. how to configure this please find the below thanks, Kumar T
While a CHG is in the 'Scheduled' state, our users are able to click the conflict calendar button on CHG records and update the planned dates and then save. This bypasses the business rules enforcing it to be read only in the Scheduled state. How d...
Does anyone have admin experience with setting up risk assessments for changes in the Utah instance that could do a short demo for me?
Hi There, Recently I have noticed that incidents in a state of resolved are showing up on lists when the filter active=true is on. They did not use to show up. Is this a bug or an intended feature? I am on Madrid 9a.
A few changes were done to some task descriptions on our catalog item for Employee Data Change, which is used for promotions and transfers. Instead of just updating them on the old, Workflow, we created a Flow Design instead.The workflow had Branch/...
I have created a code For removing( Add/Remove) and Edit icon fron Multi-Row Variable Set .It's working in native Ui but not on SP. I'm attaching the code and screenshots below for reference. setTimeout(function() {//hide the add/remove tablevar z ...
