Add one or more approvers to the request or a request item on SOW

[Viper777]

The functionality to add an approver works great....but I can't figure out how to actually trigger the approval.  It just sits there in the "Not Yet Request" state.  Any guidance on how to get the approval to actually trigger?

Thanks!

[Ankur Bawiskar]

@Viper777 

is this for catalog item?

Please share how did you configure the approval in flow or workflow?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viper777]

Thank you for the response!  Yes, it is for a catalog item configured for a "Requested for" manager's approval.

And yes, that is the next question behind my original question....how is this new SOW functionality supposed to work with existing Flows.

In my scenario, if the manager is on vacation, extended leave, or even has left the organization, it would be great to be able to add a new approver to move the RITM forward.  But if that isn't the way it works, then I guess I am missing the advantage of having the new ability.

[stephanschi]

Did you find any documentation yet?
As you, I do like the new feature - But I am not sure, how to use it right.
What Roles are needed to really trigger the Approval? What's the impact on the underlying flow? Etc...

[HarishKumar6668]

Hi @Viper777 ,

I implemented a similar requirement in one of my projects where managers were responsible for adding approvers based on the availability of the users who needed to approve the request.

The approach we followed was to create a Catalog Task for the managers to add the required manual approvers to the RITM. When the approvers are added, the corresponding approval records are created in the Not Yet Requested state.

Once the managers have finished adding the approvers, they close the Catalog Task. The flow then proceeds to the Ask for Approval action, where the Manual Approvers option is selected instead of specifying a group or a particular user.

When the flow reaches this step, it automatically retrieves all approval records associated with the current RITM that are in the Not Yet Requested state, updates them to the Requested state, and triggers the approval notifications based on the configured notification settings.

Please refer to the screenshot below for reference.

I hope this helps!If it resolves your issue, please consider marking this reply as Helpful & Accept as Solution.

Regards,
Harish