Adding the Quick Messages for email in the SOW to use in the compose section

[ChristLaplante]

Hello community,

We just activated the Next Experience UI and migrated our Itil Agents to Service Operations Workspace this morning.

During our testing phase, we miss this topic...

The Quick message to use for email, are still in the window that you need to activate through "..." -> "Compose an email".

Is there a way to add a button in the contextual sidebar of the SRP Record to list those available for our users that will paste the pre-compose message in the "Compose Email" section that is now with "Comments/Work notes", or modify the "Email template" button to add a component that will list the quick messages as well.

Thanks in advance.

[gramalingam]

Did you get answer for this? we have a similar situation, where we are only able to add quick messages in service operations workspace in Compose email option, but when we are in comments or email tab in activity window, we don't see it? any body tried adding it to the activity window tab for email?