Agent Workspace Inbox - Want to Pin it

clyon
Tera Guru

Looking a way to provide the option for users to be able to 'pin' the Inbox in SOW or CSM Workspace so it's easier to see when a chat comes in.

5 REPLIES 5

JP Marshall
Tera Contributor

I have been trying to figure out how to accomplish this as well. Is anyone able to assist us with going into more detail?