Can we remove the NEW button on the Related Tab "Problem Tasks" ?

[AntoineD2792127]

It is possible to remove the "New" button on "Problem Tasks" related list tab in Service Operation Workspace ?
I have tried to desactivate the action list link with Problem Tasks without result.

[Tai Vu]

Hi @AntoineD2792127 

Have you tried deactivating the Declarative Action below? Give it a try to see if it makes the New button invisible for the Problem Task related list in Service Operation Workspace.

Action name: sow_related_list_new_problem_task

URL: https://<instance_name>.service-now.com/sys_declarative_action_assignment.do?sys_id=77f5989c0b0001106237818393673aec

Cheers,

Tai Vu

[HIROSHI SATOH]

The record will disappear if you set the corresponding action record to false in "Related List Actions".

[sejal1107]

In list view click on configure> list control and then click on "omit new button" and save the changes

please accept solution and mark helpful if your problem is resolved