My Lists on Service Operations Workspace should be visible to Particular Group.

Hello Everyone, Can anyone please help me on this requirement i.e., I would like to show below My Lists to Particular Assignment Group Members. Thanks in advance!!

When creating or editing knowledge in SOW, many warnings are displayed.

The warning message states, "Unable to identify the source of the Read operation on scope 'Employee Center Core' from scope 'Collaboration Services for Service Operations Workspace'. No Restricted Caller Access privilege records were created. The ope...

Link to filtered list in workspace

I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...

SOW - How to remove the Fix Tasks tab in Problem?

Hi Guys, In the Service Operations Workspace, I need to remove the Fix Tasks tab in the Problem Management module.We have our own process for Problem and we do no need the Fix Tasks. I need to replace it with a list of approvers.  Thank you in advanc...

The 'New' UI action on the Outage Related list should also be available in Workspace, without using

HelloI need to reuse the existing "NEW" UI action on the related list on the workspace. So instead of showing only on the classic interface, I also want it to be shown on the SOW.This is my first time doing this. I noticed there's an option in the UI...

ux client script include issue

The following is in Xanadu.  I made a change to the Preferred Contact Source file which is a ux client script include file.  After the change, I do the following: 1)  Got to Service Operations Workspace2)  Open the On Call Calendar3)  Click on a user...

In Service Operation Workspace, Search bar is not available in the lists/pop-ups of reference fields

Hello, In Service Operation Workspace : in the lists, the search bar with the magnifying glass is no longer available for performing quick multiple searches, thus reducing the number of clicks for operators (as in classic back-office). In classic bac...

Help with Email Error on Agent Workspace

The ask from my Manager was to add Email to EM_Alerts from workspace. I added it to the table so the "compose email" shows up. Which if you go directly to the Alert non workspace it works. But when you try to send from the Alert you get the following...

Can you change the compose layout on Service Operations workspace?

I have been asked if you can switch around the Comments and WorkNote when you are in Service operations workspace (SOW) so Work notes (Private) is first 

The dashboard is NOT visible in Service Operations Workspace even the dashboard visibility is added

1. Open dashboard https://xxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/true/tab-sys-id/28ddda7a2. Open dashboard details, you can view that we've added "service operations workspace" and "platform anlaytics workspace" t...

"Create Normal Change" in service operation workspace

Hi All, i need to create "Create Normal Change" in service operation service-now, i need to create change from problem if below item need to copied Short Description (Problem Statement)DescriptionServiceService offering Config item there is OOTB ui a...

On Washington DC, how can I simply change my home page to Service Operations Workspace?

Add "X" close option in the notification pop up in the inbox of AWA Service operations workspace

Hello everyone,We have a requirement regarding the Automated Work Assignment inbox notifications for the Service Operational Workspace.We would like to add a 'close' (x) option on the card for the Catalog Task record notification to close the notific...