Create Knowledge function on Work in Progress incidents

[Lynda1]

I have the Create Knowledge button on Incidents in SOW working. Another requirement came in.

OOB, Create Knowledge is available on Resolved and Closed incidents.

The new requirement is having the button available on Work in Progress Incidents as well.

Anyone know how to meet this requirement?

[Lynda1]

Since this is in Service Operations Workspace, I had to use Declarative action / Form Actions. The UI Actions were not touching the SOW.

Currently digging into all the connections of the Declarative Actions to see what drives this.