CSM Workspace: Chat Interaction not appearing in AWA Inbox in real time after Australia upgrade

[ozgurD]

After upgrading our instance to Australia, incoming chats are created correctly as Interaction records, but they do not appear in the AWA Inbox in real time. The record only shows up after a manual browser refresh (F5).

Any pointers on how the OOB messaging flow publishes the Inbox would be very helpful.

[Vishal Jaswal]

Hello @ozgurD 

My recommendation is to raise HI Case with ServiceNow: https://support.servicenow.com/now?id=ns_guided_support  (see create case at the extreme bottom right corner).