Dashboard displays correctly in Japanese, but shows blank in English

[kack l]

Hello,

I have created a Platform Analytics dashboard in ServiceNow.
When I open the dashboard in the Japanese locale (ja), everything displays correctly.
However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add your first element”.

I checked the table par_dashboard_metadata_cache, and I found that:

• The ja entry contains full metadata (Created by = system).

• The en entry exists, but it seems to be empty or broken.

I also tried to edit and save the dashboard in English, but it failed with the error:
Your dashboard could not be saved.

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🔹Question

• Why does the dashboard work fine in Japanese but not in English?

• How can I fix or synchronize the English version so that both locales display the same elements?

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• • 

[Bhuvan]

@kack l 

Refer below article to understand how localization works. If dashboard is created in source language, use localization framework for translation 

https://www.servicenow.com/community/international-localization/need-to-translate-a-par-dashboard-ch...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@kack l 

remember there are different tables where translations are stored, for that check this and it will give you an idea

Everything you ever wanted to know about the 5 translation tables 

for dashboard translations check these links

Need to translate a PAR Dashboard? - check this 

Solving issues on translated dashboards 

Translatable fields in dashboard elements 

If my response helped please mark it correct and close the thread so that it benefits future readers.