Incident Management dashboard on SOW workspace doesn't redirect the records correctly

[SWETHA S1]

Hi Community,

After adding OOB "Incident Management" dashboard on SOW workspace, the filtered report records are not redirecting to the native UI.
When I click on the records, there is no redirection happening.

Appreciate any help on this.

Thanks,
Swetha

[GlideFather]

Hi @SWETHA S1 

I tried in my PDI and Dashboard in SOW doesn't transfer it to Native UI, if clicked, the page remains in the SOW interface. Or can you please add more details or perhaps a screenshot?

[SWETHA S1]

@GlideFather 

PFA screenshot from my PDI.
The incident record doesn't open in native UI.

[GlideFather]

@SWETHA S1 thank oyu for the screenshot, it makes it easier to understand now :)))

Ok and if you click on it, that incident is opened or what happens?
And also, shall it even open it in the native UI? (I don't know but I'd expect to remain in SOW)

[SWETHA S1]

The issue is that there is no redirection happening.