Declarative ui action - Resolve not visible on new incident form

Kalyani35 · ‎05-02-2024

Hi,

We want to show the OOB declarative action for "Resolve" on the new Incident form.

This button is available on the submitted incident record but not on the new incident record. I tried adding condition here(please see screenshot below) but it does not work.

How can we achieve this?

Aniket15 · ‎05-06-2024

@Kalyani35 on the above declarative action view = service operations workspace, for new record in sow, the view is different hence the action doesn't shows up on new record. empty the view field for above action and save it, it should start showing up in the new form.

Please mark this answer helpful/correct if it helped resolved the issue.

Thanks

Aniket

View solution in original post

Aniket15 · ‎05-30-2024

One reason could be that, in the view service operations workspace new records the fields might be absent which are required to be rendered in resolve modal view.