Declarative ui action - Resolve not visible on new incident form

[Kalyani35]

Hi,

We want to show the OOB declarative action for "Resolve" on the new Incident form.

This button is available on the submitted incident record but not on the new incident record. I tried adding condition here(please see screenshot below) but it does not work.

How can we achieve this? 

[Community Alums]

Hi @Kalyani35 ,

Please try removing isnew record is false condition.

[Kalyani35]

Hi @Community Alums ,

I have tried it but it still does not work.

[Aniket15 · Accepted solution]

@Kalyani35  on the above declarative action view = service operations workspace, for new record in sow, the view is different hence the action doesn't shows up on new record. empty the view field for above action and save it, it should start showing up in the new form.

Please mark this answer helpful/correct if it helped resolved the issue.

Thanks

Aniket

[Kalyani35]

@Aniket15 

Yes, that is true but even if you enable it for service operations workspace new records view, the button does not function as it does for the existing record. Any idea on that?

Thanks