Ghost Text Aren't working on SOW workspace but working on Core UI

[SurbhiJ61339319]

As a worker I want a form to help me in filling in the correct values and understand better what I need to enter and why.

ServiceNow fields can have hints on the form, another feature is to show a text which automatically disappears when you start typing (aka ghost text)

Fields that need additional guidance:
Planned start date
Planned end date
On hold reason
Close notes
Additional comments (no ghost text possible)
Work notes (no ghost text possible)
Reopen popup - work note (not sure if this is possible)


But when i added the ghost text on the SOW workspace , It isn't working for the Planned start and End date as we have a DD:MM:YYYY format placeholder by default and not able to override it , So if it possible to guide us ,What exactly needs to be done for the existing Placeholder to be replaced by the Placeholder provided by the Business and they are in Dutch and English language (Placeholder needs to be according to the User language).

Also for the Work UI it is working when tried via Client script (attached image).
But for SOW it is not working even the view is SOW

[Ankur Bawiskar]

@SurbhiJ61339319 

how is the client script doing this?

may be that g_form method is not supported for Date fields in SOW

Also check this, seems that placeholder method doesn't work for Date in Workspace

Placeholder Text on Service Operations Workspace 

I tried for String field and it worked in SOW

        g_form.setFieldPlaceholder('description', 'Enter a start date');

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[Tanushree Maiti]

Hi @SurbhiJ61339319 

As per this link: https://servicenow.implementation.blog/great-ui-trick-html-placeholders/

"You can only apply them (placeholder) to: Single Line, Text, Wide Single Line Text, Multi Line Text, IP Address, Email, URL, Date, Date/Time."

So could you plz try this once:

• Navigate to All > System Definition > Client Scripts>Click New.
• Set the following fields:
• Name: Set Planned Start Date Placeholder
• Table: your table name like Change Request [change_request]
• Type: onLoad
• UI Type: All

function onLoad() {

    // Replace 'start_date' with your exact date field backend name

    g_form.setFieldPlaceholder('start_date', 'DD:MM:YYYY');

}