Highlight VIP Users

[Frank Cheung]

hi,

i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2.

not sure if it has to do with the selected workspace? - here i can only select agent workspace and HR workspace (not SOW?). see screenshot 1.

thanks.

[Ankur Bawiskar · Accepted solution]

@Frank Cheung 

seems some configuration is missing.

I checked few OOB ones and seems you haven't mapped the highlighted value with the Ux Highlighted Value Configuration i.e. related list UX Highlighted Values Configuration have 1 record there

check this table "sys_ux_m2m_highlighted_value_config" and add record here for your case

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Frank Cheung]

hi ankur,

thanks - i've added this entry (see screenshot) but it's still not working? what am i missing?

cheers.

[Ankur Bawiskar]

@Frank Cheung 

did you compare it against any OOB one?

[Frank Cheung]

hi, yes the only difference i can see is the application (see screenshots)? does that need to be Incident Management for Service Operations Workspace?