default ux form header
how to prevent default ux form header of itsm application getting applied to the form record in the another workspace in servicenow.can anyone help on this...
Forum Posts
UI action that can associate current record to multiple records
I have a custom table where I am trying to implement a UI action to open a list pop up that allows user to add records that are related to the current record. How do i implement something like this? (refer to the picture)
Resolved! How can we remove the new button when we click on a widget in the Overview dashboard in SOW
Hello everyone, Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace? Please find the attached screenshot for reference. Plea...
Resolved! How i can show the interaction module on service operation workspace only to particular group users
Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?
How to toggle a search box in Service Portal Widget between text and reference
I read about sn-record-picker, but something feels off. What do I need to add for the picker to start reading records from the backend? HTML<div class="search-box"> <!-- Radio buttons --> <div class="search-options"> <label> <input typ...
Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.
Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...
Custom Variable Editor not showing in Workspace SOW
Hello, I wanted to hide the Variable Editor in RITM for every user except for HR for an specific Item with sensitive info.For that, I created a custom Variable Editor with an evaluator that grant access depending on the user's roles.In the backend is...
Trying to change the title of a Record Tab in the SOW
I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...
Unable to Download Attachment in Workspace
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Customizable Search Widget in Service Operations Workspace
I'm looking for a way to search for attachments. After a user attaches attachments in any task-based record(incident, change, etc), he wants to search for the record containing the attachments by caller_id/requested_by/requested_for, title or keyword...
Resolved! Service Operations Workspace - Agent Assist Default Search Results
Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...
Resolved! SOW Workspace
Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...
Repair SLAs UI action not working in Service Operation Workspace
Hello,I have enabled the Repair SLAs UI action on the Service Operations Workspace, but it's not behaving as expected when someone click the UI action. Please see the below image - Thanks in advance!
Modify Service Operations Workspace Schedule Section
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
PrivacyConsent
The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?
