List redirect to classic instead SOW

I had a list created using UI Builder.When I click on the records in this list, it opens the SOW, but I want it to open in the classic view.Is this possible, and how do I redirect to the classic view?

Playbook in SOW Side Bar

Dear Community, I would like to know if Playbook are available in the Side Bar of SOW? I can use it in incident form as a new tab when the condition for playbook match. But I have nothing in the Side Bar (Playbook icon is displayed). I'm wondering if...

Digital Release Management-Task Assigning to Assignment Group

The template we are creating will apply 1 task per Phase.Such task should be automatically assigned to a groupThe Assignment Group should be mandatory from creation.The Assigned to will be mandatory for all task States other than Open.If task is save...

Automated testing for Service Operations Workspace

Is there any automated testing available or planned for Service Operations Workspace? This would help speed up and reduce time taken for testing ServiceNow releases, patches and module updates. With the move toward the Workspace I am hoping the ATF i...

Set default dashboard by group?

I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards.  When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...

How to disable inline editing for a related list in Workspace?

We have a related list called "Sibling Incident" on Incident. Agents can currently change the status of the incident from the related list Service Operations. We have been unable to disable inline editing. Tried couple of approaches:1. List control f...

On-Call Scheduling UI Macro 'on_call_avatar' and building schedules in lower environment

I have two requirements that I am stuck on.1. I am trying to edit the what appears on the pop up when hovering/clicking on the person on call. I have found that it is on the on_call_avatar, but I have had no luck in editing it. Is it possible to edit...

SLA response

We have an SLA response with these start, pause, and stop conditions illustrated in the images.Current operation:1. The user submits the INC and the SLA response is created.2. The SLA completes when the "assigned to" is set.3. If the assignment group...

Interactive filter sys_user_group table

I have created a reference interactive filter to filter Incident and sc_req_item records, and it works correctly. However, when I impersonate another user, the interactive filter shows "No records found," even though the impersonated user can see sys...

2. Short description field should be added in agent interaction request pop up in Inbox component.

Requirements are 1. resize or hide the conversation tab in the SOW portal.It is updating dynamically

Collaboration Icon is not visible for SC Task in Service Operational Workspace

Hi Community,I am experiencing an issue in Service Operations Workspace where the collaborate menu icon is not visible for SC Tasks. The icon is, however, visible for Incidents and RITMs.Here are the details:• Workspace: Service Operations Workspace•...

Remove option form UX list in workspace

Hi Community,In Service Operations Workspace, under the "My Lists" section, I see two options: "Shared with me" and "Opened by link." I would like to remove or hide these options, so they do not appear in the list created in Workspace.From my testing...

Template applied with conflict - unable to update field (Workspace)

Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...