Resolved! Embed External Websites in SOW
hi,users would like to add a tab (as shown on the screenshot) and when clicked show an external website in an iframe. is this possible and if so how would i configure that? many thanks!
Forum Posts
SOW Compose Email - text / drafts unexpectedly replaced over-written
I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...
Resolved! Modify view for CI clicked from Incident
I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...
OOB Windows ServiceOperationDashboard reporting period issue
Hi All, We are in the process of Installing ACC monitor for the IT landscape and as part of the Metrics reporting we are planned to use OOB Windows dashboard under Service Operation Workspace and we are facing the timeseries reporting issue and it l...
Error in declarative action "JSONObject["value"] not found."
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Resolved! Is it possible to add a button to the details form in SOW for an Incident?
Is there a way to add a button to the Details Form for an incident? I'm mainly curious re: SOW, but it's fine if it shows up on the form in the portal also. When I go into Form Builder, the only options for components are annotations and sections. I...
Create Action Exclusion for an Action Assignment
Hello, We want to have Edit option on Approvers related list from RITM form in Service Operations Workspace, so that users can manually add Approvers to a RITM. We have created the attached Action Assignment, and it works, only that it is displayed a...
Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)
Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...
How to get Change Success Score icon to show up in the Service Operations Workspace view?
The change Success Score icon is visible in the native view but not the SOW view, how do I enable the icon in the SOW view?
How to get workspace tab index in client script?
How to get workspace tab index (main Workspace tabs, not the subtabs within a record) in client script?
My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change req
My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change request,Thank you.
Dashboard displays correctly in Japanese, but shows blank in English
Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...
Routing tickets to a group only if there is no available/active support using AWA
Hi Everyone,Is it possible to assign the ticket to the specific group only not to an agent if there is no Available agent using Advanced Work Assignment. If yes is there any documentation that can help me for this user case. Thanks in Advance
Adjust the Schedules On-call search filter
Does anyone know how to adjust the filter and what's displayed on the On-Call schedules search? Inactive groups are showing up in the list. Also, where is the script that's pulling up the default On-call schedule when the page is loaded. It's also ...
Resolved! SOW - email link redirect not working as expected
Issue:The System Properties to enable email link redirect to SOW for sow_users have been created and set to 'true' When a user with the role name 'sn_sow.sow_user' clicks on the link they are directed to the UI16 GUI not the SOW as expected. See the ...
