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12-06-2024 04:10 AM
hi,
i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2.
not sure if it has to do with the selected workspace? - here i can only select agent workspace and HR workspace (not SOW?). see screenshot 1.
thanks.
Solved! Go to Solution.
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12-06-2024 04:40 AM
seems some configuration is missing.
I checked few OOB ones and seems you haven't mapped the highlighted value with the Ux Highlighted Value Configuration i.e. related list UX Highlighted Values Configuration have 1 record there
check this table "sys_ux_m2m_highlighted_value_config" and add record here for your case
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2024 09:14 AM
