How do I remove new change request and problem

[joshmorris]

In the workspace you can click the plus and it presents you with options of a ticket you want to open. I want to remove new change request and new problem. How do I go about doing that?

[Ankur Bawiskar · Accepted solution]

@joshmorris 

Visit this record in your instance

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_page_property.do?sys_id=df0c9cb97340301045216238edf6a785

then remove it from here -> remove the complete JSON object

I was able to remove "New Change Request"

Before

After:

Output

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ehab Pilloor]

Hi @joshmorris,

You can disable it from System Definition > UI Actions > (New Problem/New Request record)

You should find a Workspace section in it. You can uncheck the Workspace Form Menu.

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab

[joshmorris]

Hi, this didnt seem to work. The buttons are still showing after unticking them

[Ehab Pilloor]

Can you comment the client script if it is there and check?

[Ankur Bawiskar]

@joshmorris 

check this link

https://www.servicenow.com/community/next-experience-forum/sow-workspace-modify-plus-button-options-...

If my response helped please mark it correct and close the thread so that it benefits future readers.