Redirection on report data to SOW page

[Naga jyothi sri]

Hi,

I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal which are under 24 categories provided. Here, when the data is clicked from any report, the data is opened in native page. if I add drill down option for Service Operations workspace also it is opening in native page but in Service Operations workspace view. Here I want, when any RITM record data is clicked in the report it has to redirect to SOW page and show RITM record details there. Is this possible?

Can anyone guide me on this how to do this.

Thank you!

[Mark Manders]

At this moment it is not possible to have dashboards ('old' or PAE) to have them redirect to a workspace. The only way to do this, is to create the dashboard as landing page of the workspace.

It is highly requested functionality, but there is nothing reported yet on this becoming functionality within the platform. I would advise to report it to NowSupport as bug ("invested lots of time and effort in getting people to work on workspaces and dashboards are pushing them back to legacy") so the priority on this can be communicated to the PAE team.

Don't report it as missing functionality, because then the answer will be to report it as an Idea on the Idea portal, which is a big hole stuffed with ideas that are never looked at.