How to hide the "New" Button specifically for the RITM list?

gsimoes · 4 weeks ago

I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:

Pradeep Thipani · 3 weeks ago

Hi @gsimoes ,

Yes, you need to deactivate the New button from the declarative action for workspace lists.

Find below the steps:

Open the below record:

https://<<YOUR_INSTNACE>>.service-now.com/sys_declarative_action_assignment.do?sys_id=17c13e72731310...

In the below related list below, click on action executions:

using New button, exlude RITM table,

I have tried, this excluded the new button from the list view.

Hope this answers helps you !!

Thanks,

Pradeeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

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Ajay_Chavan · 3 weeks ago

Please check this declarative action assignment. It was created on the task table, which is a parent table.

[Link to declarative action assignment record: https://yourinstance.service-now.com/sys_declarative_action_assignment.do?sys_id=17c13e7273131010a0a79329faf6a794&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null]

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

View solution in original post

GlideFather · 4 weeks ago

Hi @gsimoes,

try the UI Action for sc_req_item (eventually task as it is extending it). And if it is extending task, you will might need to create a new record for sc_req_item and make it not available there

———
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Pradeep Thipani · 3 weeks ago

Hi @gsimoes ,

Yes, you need to deactivate the New button from the declarative action for workspace lists.

Find below the steps:

Open the below record:

https://<<YOUR_INSTNACE>>.service-now.com/sys_declarative_action_assignment.do?sys_id=17c13e72731310...

In the below related list below, click on action executions:

using New button, exlude RITM table,

I have tried, this excluded the new button from the list view.

Hope this answers helps you !!

Thanks,

Pradeeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Pradeep Thipani · 3 weeks ago

@gsimoes - Did you get a chance to look at my answer?

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

gsimoes · 3 weeks ago

Thanks for the detailed instructions Pradeep! I knew most of this from my previous efforts, but I really appreciate the screenshots and detailed instructions. The specific link was what I was having trouble identifying. Appreciate the answer.