How to Modify this filter in UI Builder.

[Ashish Kathait]

Open an Interaction in SOW, then go to Record information and click Recent tasks. It shows a View all button. If you click View all, it only shows data from the last 7 days, and we want to change this to 30 days. Where can we change that query to 30 days?

[prajaktajga]

Hello @Ashish Kathait ,

This solution i found in one document. Let me know if it work
Go to:
UI Builder → Open the Service Operations Workspace experience
(sys_ux_experience.list)

On that page, locate the “Recent Tasks” (or “Recent Records”) component in the sidebar region.

Select the component and check the Data Resources section.
You will typically see something like:

Data resource: recent_records
Parameter: days_ago = 7

Change 7 → 30, then publish.

Important:-

This cannot be changed via a system property.

It is not a query on the Interaction table.

It is component-level configuration inside the Workspace experience.

[Juhi Poddar]

Hi @Ashish Kathait 

Please try this:

• Navigate to All → Service Operations Workspace → Configurations.
• 

• In the Configurations tab, select Interaction Management from the sidebar.
• 
• Update the Number of days value from 7 to 30 and save the changes.

Hope this helps!

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Thank You
Juhi Poddar