How to remove the New button on one of the Related Records in SOW

Brett Lindsey1
Tera Contributor

I am trying to figure out how to hide the New button on one the Related Records. See image below. I have figured out how to hide buttons in other places but cant figure out Related Records.

BrettLindsey1_0-1731106010456.png

 

1 ACCEPTED SOLUTION

adityakush24
ServiceNow Employee
ServiceNow Employee

Hi @Brett Lindsey1 
You can inspect the button and find the sys_id of declarative action or UI action.

adityakush24_0-1731310243450.png

Once you have found the sys_id, you can open the record using URL "/sys_metadata.do?sys_id=<sys-id>" or search sys_id in sys_declarative_action_assignment or sys_ui_action table. 
You can then deactivate the record or make changes to other fields of the record(eg. condition) so that it gets hidden on SOW.

Please mark it helpful if it answers your query.

Thanks,
Aditya Kushwaha

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7 REPLIES 7

Ct111
Giga Sage

Check below link , it will be good reference point.

LINK

Unfortunately that doesnt seem to be working for me. No matter what scope I choose, the New button is not appearing on the action exclusion list. Any other ideas? I am specifically trying to remove the New button from a change record related records tab and Change request New from the related list specifically. Thanks

Ct111
Giga Sage

Hello Bret,

 

Check below video I believe you need to disable this in  List Actions module under Now Experience Framework.

 

However, incase some variations come and you are not able to do it .

 

Then i would suggest you to look at this 2 min video , where it is shown how to hide on incident table , in the same way it could be done for change request i believe.

 

Give a try : VIDEO LINK

adityakush24
ServiceNow Employee
ServiceNow Employee

Hi @Brett Lindsey1 
You can inspect the button and find the sys_id of declarative action or UI action.

adityakush24_0-1731310243450.png

Once you have found the sys_id, you can open the record using URL "/sys_metadata.do?sys_id=<sys-id>" or search sys_id in sys_declarative_action_assignment or sys_ui_action table. 
You can then deactivate the record or make changes to other fields of the record(eg. condition) so that it gets hidden on SOW.

Please mark it helpful if it answers your query.

Thanks,
Aditya Kushwaha