I cannot get the variable editor to show on SOW for sc_task

[Mark OToole1980]

I need to show the variables from a submitted Request on the sc_task record.  This is working in default view and also works in the classic UI for Service Operations Workspace view.  When the record is opened in the SOW, there are no variables at all on either RITM or sc_task level.  But you can see full variables on the preview record from SOW.

I have checked all other information such as formatters etc.  But could do with some help.  Not sure if I need to add this as part of UI builder, but not sure where to start.  

Thanks

[Vishal Jaswal]

@Mark OToole1980 


Try cache.do as shown below and hit enter:

Update the task record like updating any field value and then find out the variables are showing up in SOW or not.

[Mark OToole1980]

cache didn't work.  I haven't changed these settings so wouldn't make any difference

[Vishal Jaswal]

Hello @Mark OToole1980 

As per your replies above, seems like you have done the correct configuration and should see variables in SOW form, however still you cannot see those therefore I believe you must create a HI case.

[Ankur Bawiskar]

@Mark OToole1980 

the variable editor is not shown on RITM as well?

[Mark OToole1980]

Hi @Ankur Bawiskar , yes same with RITM record on SOW.  I have added screenshot to show that variables show in record preview though!!