I want to add fields such that i can populate the fields like urgency on the change form on load

[rubesh_u]

Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open the change form in that change form i want to populate the fields of incident like urgency and configuration item to this change record. i found the action definition for this Create Change action but i don't what needs to be added in the payloads to populate the form fields on the change form.

[Haseeb-Ahmed]

Hi @rubesh_u 

This declarative action internally opens "Create Change Request Page" UIB page which act like interceptor(

https://yourInstance/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/3b3cdbc623ed701...)

You may create a variant of this page and customize it as per your requirement

Please mark it helpful, if it answers your query.

Thanks,
Haseeb Ahmed

[rubesh_u]

how to populate urgency and ci from the incident to the selector interceptor form?

[Aniket15]

@rubesh_u please check sn_sow_interceptor_record_type_selector_list table record for change request and modify the values as per screenshot and try.

Please mark the answer as helpful/correct if this solves your problem.