Import Messages

[Chuck Nusbaum]

Is "Import Messages" a function still available in SOW like it was in Agent Workspace? Or is that intended to be replaced with something else, like starting a chat with the caller/user from SOW? Thanks!

[Haseeb-Ahmed]

Hi @Chuck Nusbaum ,

Yes, similar functionality is available in SOW, please refer - https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-operations-work...

Please accept solution and mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[Chuck Nusbaum]

Thank you for that pointer, Haseeb Ahmed. It seems we have an issue viewing the chats in ServiceNow from which one should be able to import messages. When I click View chat, I get an error saying this content could not be loaded. Time to investigate that!