Is it possible to show an editable field on portal form within a Standard Change Template?

[subhadeep1618]

Hello Everyone,

I have a requirement from customer where they want to show a user-editable field on a standard change template.

This will allow end-users to enter some detailed information while raising the standard change.

An example screenshot is given below.

I would want to know if it is at all possible to add such editable fields on standard change template.

Any help would be much appreciated.

[jcmings]

If you're setting up a catalog item, you can do this with variables. Can you elaborate more on how users would request a change? Are they doing it from the portal? If so, are they doing it via a catalog item/record producer?

[subhadeep1618]

Hi @jcmings 

Requestors will request from the portal.

We have only created a standard change template - and it is accessible from service portal because we have placed it under a service catalog category.

If you see my screenshot in my 1st post - there is only a Submit button in it and no other fields.

So, now the requirement is to add a field which will be editable.

Please let me know if that is feasible.

[Ankur Bawiskar]

@subhadeep1618 

I doubt this is possible without creating a new variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

[subhadeep1618]

Hi @Ankur Bawiskar 

That is exactly what I would like to know.

Is it possible to add a new variable to a Standard Change Template and then show it on portal form, so that end users can input values into it?