Is it possible to show an editable field on portal form within a Standard Change Template?

subhadeep1618
Tera Guru

Hello Everyone,

I have a requirement from customer where they want to show a user-editable field on a standard change template.

This will allow end-users to enter some detailed information while raising the standard change.

An example screenshot is given below.

I would want to know if it is at all possible to add such editable fields on standard change template.

Any help would be much appreciated.

 

subhadeep1618_0-1751380077224.png

 


Please mark this post as a solution and also as helpful, if this resolves your issue or query.

Thanks,
Subhadeep Ghosh.
1 ACCEPTED SOLUTION

subhadeep1618
Tera Guru

Hello Everyone,

I have figured this out.

Thanks @Ankur Bawiskar for giving me the hint and showing me the way.

 

SOLUTION:

  1. Add a new field in Change Request table (e.g. Additional Information)
  2. Open the standard change template (that is already created)
  3. Click on Modify Template
  4. Right click on top bar and select New Variable
  5. Click on Map to Field -> select the new Change Request field that was created in 1st point above
  6. Enter question name, text, variable type, etc. and Save

That's it -- you'll have a new editable field on the standard change template catalog form.

Thanks Everyone for your time.

 


Please mark this post as a solution and also as helpful, if this resolves your issue or query.

Thanks,
Subhadeep Ghosh.

View solution in original post

6 REPLIES 6

Prasanna_Patil
Tera Guru

May be we can do this by writing client scripts or UI policies... 

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna

subhadeep1618
Tera Guru

Hello Everyone,

I have figured this out.

Thanks @Ankur Bawiskar for giving me the hint and showing me the way.

 

SOLUTION:

  1. Add a new field in Change Request table (e.g. Additional Information)
  2. Open the standard change template (that is already created)
  3. Click on Modify Template
  4. Right click on top bar and select New Variable
  5. Click on Map to Field -> select the new Change Request field that was created in 1st point above
  6. Enter question name, text, variable type, etc. and Save

That's it -- you'll have a new editable field on the standard change template catalog form.

Thanks Everyone for your time.

 


Please mark this post as a solution and also as helpful, if this resolves your issue or query.

Thanks,
Subhadeep Ghosh.