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07-01-2025 07:30 AM
Hello Everyone,
I have a requirement from customer where they want to show a user-editable field on a standard change template.
This will allow end-users to enter some detailed information while raising the standard change.
An example screenshot is given below.
I would want to know if it is at all possible to add such editable fields on standard change template.
Any help would be much appreciated.
Please mark this post as a solution and also as helpful, if this resolves your issue or query.
Thanks,
Subhadeep Ghosh.
Solved! Go to Solution.
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07-01-2025 09:21 PM
Hello Everyone,
I have figured this out.
Thanks @Ankur Bawiskar for giving me the hint and showing me the way.
SOLUTION:
- Add a new field in Change Request table (e.g. Additional Information)
- Open the standard change template (that is already created)
- Click on Modify Template
- Right click on top bar and select New Variable
- Click on Map to Field -> select the new Change Request field that was created in 1st point above
- Enter question name, text, variable type, etc. and Save
That's it -- you'll have a new editable field on the standard change template catalog form.
Thanks Everyone for your time.
Please mark this post as a solution and also as helpful, if this resolves your issue or query.
Thanks,
Subhadeep Ghosh.
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07-01-2025 08:53 PM
May be we can do this by writing client scripts or UI policies...
Regards,
Prasanna
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07-01-2025 09:21 PM
Hello Everyone,
I have figured this out.
Thanks @Ankur Bawiskar for giving me the hint and showing me the way.
SOLUTION:
- Add a new field in Change Request table (e.g. Additional Information)
- Open the standard change template (that is already created)
- Click on Modify Template
- Right click on top bar and select New Variable
- Click on Map to Field -> select the new Change Request field that was created in 1st point above
- Enter question name, text, variable type, etc. and Save
That's it -- you'll have a new editable field on the standard change template catalog form.
Thanks Everyone for your time.
Please mark this post as a solution and also as helpful, if this resolves your issue or query.
Thanks,
Subhadeep Ghosh.