Knowledge module not showing up in legacy list page in SOW.

[sn-grappler]

Hi everyone,

I'm trying to use SOW and create a new Workspace for a group.  If I impersonate a user in that group I can see that they have access to view/create knowledge articles in the classic UI.  However, in the SOW version, it gets removed.  I've tried to create a custom list that specifically points to all KBs but that didn't work.  It must be a permissions issue but I don't understand how it's available in the classic UI and not in the SOW workspace.  Here's what I've done:

1. created a new audience and placed my users in it

2.  I create a new page, using the legacy list page as a template in the SOW and added the audience to it

3. when I impersonate a user in that audience, they can see the standard list of Incidents/Interactions, etc. but no Knowledge modules

what are my steps to solve this please?  It's got to be a permissions thing as when I log in as admin, it's there.... deep sigh.  I appreciate the help.  Thanks.

[sn-grappler]

I should have mentioned that if I force a URL in the SOW of showing all KB articles, the user can see them!  I just don't know why the left navigation doesn't provide an automatic link to Knowledge.  The user can clearly create KBs and view them in SOW.  Is this a bug of some sort in Configurable Workspaces?

[Aniket15 · Accepted solution]

@sn-grappler can you check once if you have created both sys_ux_list_category and sys_ux_list record for knowledge ?

[sn-grappler]

Hi @Aniket15 - I definitely have a lot to learn.  I did have to create a M2M connection for the list to the audience and I have to ensure that the users had adequate permissions in the role.  I apologize for the late reply but appreciate your response.  Thank you for your help.